Aurelie Baptiste
Doral,FL
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate hospitality industry.
Overview
5
5
years of professional experience
Work History
PERSONAL VACATION PLANNER
CARNIVAL CRUISE LINE
08.2023 - Current
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- Maximized sales revenue with well-researched recommendations for travel destinations, accommodations, and activities.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- Expanded client base through proactive networking and targeted marketing efforts.
- Utilized the "Navigator" system to book and monitor cruise vacations for guests
- Offered cruise vacation plans through inbound and outbound calls to drive revenue.
- Fostered strong relationships with clients by maintaining open lines of communication throughout the planning process.
- Improved upselling opportunities by identifying add-on services that aligned with client preferences and budgets.
- Collaborated with team members to achieve monthly sales targets consistently.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
- Developed comprehensive knowledge of various destinations, allowing for expert guidance in selecting appropriate options for clients'' needs.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Followed up with customers to increase customer service with travel plans.
- .Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
ASSISTANT MANAGER OF EDUCATIONS AND EVENTS
LUXURY BRAND PARTNERS
08.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Traveled to live social events, measuring ROI.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated EDU booking process, including shipping materials, booking accommodations, and managing logistics for educators, stylists, and team
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
CASINO SALES REPRESENTATIVE
CARNIVAL CRUISE LINE
04.2022 - 08.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Provided excellent customer service and ensured guest satisfaction.
- Assisted casino guests with Platinum accounts and made reservations for cruise cabins for high-end clients
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
EVENT MANAGER
EDLEN ELECTRICAL
04.2021 - 12.2021
- Streamlined event planning processes by implementing efficient project management strategies.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Collaborated with sponsors to secure funding and support for high-profile events.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated travel and accommodations for event attendees.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Created BEOs, floor plans, and invoices to meet client's electrical needs for every event at the convention center
- Communicated with clients via email to understand event goals.
OPERATIONS MANAGER
ARMATURE WORKS
10.2020 - 04.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Analyzed service operations to identify customer needs and preferences
- Developed policies and updated SOPs on an app platform for improved efficiency.
PERSONAL VACATION PLANNER
CARNIVAL CRUISE LINE
09.2019 - 10.2020
- Enhanced customer satisfaction by designing personalized vacation packages and itineraries.
- Boosted client retention rates by providing exceptional support and follow-up communication.
- Maximized sales revenue with well-researched recommendations for travel destinations, accommodations, and activities.
- Streamlined the booking process to ensure a hassle-free experience for customers.
- Provided personalized service to enhance guests' experience and generate repeat business
- Managed multiple projects simultaneously, ensuring timely delivery of all vacation components without compromising quality or exceeding budget constraints.
- Organized team-building activities to foster a positive work environment.
SUMMER INTERNSHIP
CARNIVAL CRUISE LINE
05.2019 - 08.2019
- Created and organized activities for children as a Youth/Camp Staff Intern
- Supervised and ensured the well-being of children during cruises.
SPRING INTERNSHIP
SANDALS REGENCY RESORT
03.2019 - 05.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Implemented a new filing system for the Sales Department
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Introduced an "employee Award of the Week" program.
Education
BS, Tourism & Travel, Hospitality Management -
Johnson & Wales University
Skills
- Interpersonal Skills
- Social Media Savvy
- Itinerary Planning
- Language Proficiency
- Design- Advanced Web Design
- Adobe- InDesign, Photoshop
- MS - Outlook, PowerPoint, Word, Excel
- Google Suite - Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Google
- Navigator - Cruise Booking System
- Fly2Fun - GDS - Flight Booking System
- EMP - Booking System
- Mondaycom
- Canva
- Concur
- Net Suite
- Strategic management of client portfolios
- Building trusted advisor relationships with key stakeholders
- Data management and reporting
- Business headcount approvals for crossfunctional meetings
- Sourcing and contracting for events and meetings
- Familiarity with meeting software (eg, Teams, Zoom)
- Providing exceptional client service with a consultative approach
- Excellent Communication & Negotiation skills
- Strong attention to detail & Organizational Skills
- Problem-solving abilities
- Customer service-oriented
- Experience in the Meetings & Events Industry
Other Accomplishments
- Sumfest Festival Event Coordinator, 04/2023-07/2023
- Bob Hogue School of Real Estate Course, 05/2021
- Study Abroad in Sorrento, Italy, 06/2018-07/2018
- Delray Fashion Show Event Coordinator, 01/2018
Languages
French
Native or Bilingual
Timeline
PERSONAL VACATION PLANNER
CARNIVAL CRUISE LINE
08.2023 - Current
ASSISTANT MANAGER OF EDUCATIONS AND EVENTS
LUXURY BRAND PARTNERS
08.2022 - 07.2023
CASINO SALES REPRESENTATIVE
CARNIVAL CRUISE LINE
04.2022 - 08.2022
EVENT MANAGER
EDLEN ELECTRICAL
04.2021 - 12.2021
OPERATIONS MANAGER
ARMATURE WORKS
10.2020 - 04.2021
PERSONAL VACATION PLANNER
CARNIVAL CRUISE LINE
09.2019 - 10.2020
SUMMER INTERNSHIP
CARNIVAL CRUISE LINE
05.2019 - 08.2019
SPRING INTERNSHIP
SANDALS REGENCY RESORT
03.2019 - 05.2019
BS, Tourism & Travel, Hospitality Management -
Johnson & Wales University