Accomplished accounting professional with over a decade of experience managing large-scale national accounts. Skilled in implementing processes to streamline operations and maximize reductions in open receivables. Proven track record of improving collection effectiveness to drive financial success.
Overview
19
19
years of professional experience
Work History
Senior A/R Analyst
Omron Management Centers of America
10.2020 - Current
Responsible for overseeing credit control processes ensuring accurate and timely invoicing, and managing a team to handle debt collection and conducting credit reviews.
Directing the collection of outstanding debts and resolving credit reviews.
Manage A/R portfolio of over 250 accounts using department credit/collection software.
Conduct Credit Reviews using D&B Credit Rating on Accounts to establish Credit Limits on Business to Business Accounts.
Review customer’s credit limit and payment history to release open orders that are on hold on their account.
Training new employees in conducting the A/R representative role.
Work well with inter-company’s account portfolio and internal employees from Sales and Customer Service employees in resolving billing issues related to Omron’s internal accounts.
Maintaining effective communication with other internal departments and customer.
Making Outbound collection calls and / or sending email communication in a professional manner while keeping and improving customer relations.
Preparing and reviewing Financial Reports, including account reconciliations.
Support month end cycle with accounting team and do account reconciliations.
Issue refunds and credits to customers that has open credit balance on their account
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Identify issues attributing to account delinquency, discuss them with management, and come with resolution.
Provide timely follow-up on payment arrangements.
Research complicated deductions/chargebacks and create customer services forms to get approval to issue credits and debit memos.
Financial Accountant
Shamrock Foods and Company
05.2019 - 01.2020
Manage the vendor receivables aging for assigned vendors to ensure vendor billings are deducted and vendor payments applied accurately within payment terms
Research and analyze discrepancies in vendor billings compared to program contract and coordinate corrective action
Audit system program tracking against vendor contract to identify recapture under billings (includes Net Cost Worksheet preparation and uploads)
Research and analyze vendor repay for reserve entries and submit repay requests up to $1000.00 without manager’s approval.
Prepare journal entries and support accounting close
Complete monthly account reconciliations in an accurate and timely manner
Manage vendor samples and return to vendor requests
Research and prepare credit memos
Other duties as assigned
Accounts Receivable Representative
Medline Industries
01.2019 - 04.2019
Producing aging reports and work reports to come to resolution on my assigned territory.
Review orders made by customers and determine if they are able to be released and deliver according to customer’s credit use and payment history.
Provide daily reconciliation on accounts.
Analyze and process offsets and write off requests.
Pulling check copies to confirm correct application of payments.
Working with the sales force on pricing and freight issues.
Monitor credit limits, while identifying and escalate any account that is at or exceeded customer’s credit limit
Strategic Account Specialist
C.H. Robinson Worldwide Inc
08.2018 - 01.2019
Maintain communication with branch and provide accounts receivable financial reports.
Build partnerships with internal employees to strengthen relationships with customers/branches.
Create ideas to improve a fast, accurate, and efficient process for retrieving invoices and processing payments.
Resolve Branch and Customer issues regarding billing and payments.
Accounts Receivable Specialist
C.H. Robinson Worldwide Inc
03.2017 - 08.2018
Manage and maintain accounting reports and summit to General Manager for review.
Submit and send customer invoices with required documents.
Supervise and collecting accounts in an effort to keep them current.
Recording payments and monitor payments posted to the accounts.
Assist customers with credit applications under accounts.
Prioritize and organize work assignments for over 300 accounts to meet deadlines
Compile financial reports and reference in order to provide the best service to customers
Perform data entry and administrative functions
Notify units of processing errors
Resolve all accounts discrepancies of accounts receivable
Initiate collection proceedings for past due accounts of over 60 days
Customer Service Representative
Coverdell & Company
09.2015 - 03.2017
Utilizing inbound/outbound calls regarding insurance benefits for clients.
Open customer accounts and maintain customer records by recording and updating account information.
Clarify customer complaints; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
Sales Manager
Rent-A-Center
01.2013 - 09.2015
Managed and executed plans to increase sales and conversion percentages.
Trained and evaluate employees.
Set goals for store performance, customer satisfaction and coworker development.
Advised customers for the rent-to-own options; including pricing, features, and benefits.
Communicated with customers regarding expired accounts and promote timely payments.
Arranged customer accounts by phone, mail, and e-mail regarding their accounts
Assistant Store Manager
Walgreens Corporation
07.2006 - 12.2012
Supervised store operations
Provide customer service to all customers by determining their needs.
Managed employees by prioritizing tasks and ensure completion.
Contributed the overall financial performance of the store: service sales, expense control, and profitability goals.
Prepare cash reports, pay vendor bills, Issue refunds and exchanges to customers up to $100 per refund.
Executed merchandise and visual presentation standards to the sales floor.
Ensured store adherence to all loss prevention procedures.