Aurelio Fernandez
Land O' Lakes,FL
Summary
Versatile and results-oriented professional with a strong ability to oversee diverse teams. An energetic and dynamic leader able to collaborate cross-functionally and drive departments towards effective outcomes. Seeking new opportunities to build upon past experiences managing technical projects, conducting daily stand-ups, and spearheading product deployments, among many other responsibilities.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Release Manager
Nielsen
01.2021 - 01.2023
- Played an instrumental important role in delivering successful results for complex projects. Contributed to the achievement of customer goals while organizing and leading a diverse team to meet objectives in a timely manner. Built strong relationships within the organization and placed an emphasis on open communication cross-functionally.
- Oversaw 40+ associates as a Scrum Master and Manager for Resolution and Media Asset Manager.
- In charge of daily stand-ups, refinement calls, and Scrum of Scrums.
- Lead deployments in all environments such as Performance, Quality Assurance, User Acceptance Testing, and Production and informed Stakeholders through email from start to finish.
- Created 2 documents (Release tracker and service now closing document follow up) for deployments.
- Attended Engineering Change Request Board meetings and was back up for Engineering Director.
- Published content on Nielsen site and assisted with technical writing (Updated Nielsen Site in terms of verbiage and user friendly)
Recreation Leader 2
Pasco County Parks &Recreation Department
12.2009 - 11.2021
- Created ample opportunities for youth in Pasco County through the planning and execution of various programs and events. Maintained effective interpersonal relations, problem-solved, and met the department's objectives.
- Created annual marketing and advertising plans to grow the program and extend its reach.
- Conducted youth training events with a focus on enjoyment and safety.
- Collaborated closely with other directors to build a well-rounded annual curriculum.
- Organized recreational activities to enhance participant engagement and enjoyment.
- Facilitated group games and events, promoting teamwork and social interaction among participants.
- Monitored participant progress, providing feedback to encourage skill development and personal growth.
- Assisted in developing program schedules, aligning offerings with community interests and needs.
- Maintained safety protocols during activities, ensuring a secure environment for all attendees.
- Collaborated with local organizations to expand program offerings and community outreach initiatives.
- Organized recreational activities to promote community engagement and teamwork.
- Assisted in managing facility operations, ensuring safety and cleanliness standards were met.
- Coordinated communication between departments to streamline event logistics and resources.
- Supervised groups of up to 35 children under age 5 from arrival through departure at end of day.
Recreation & Sports Administrative Assistant
Hillsborough County Parks and Recreation Department
01.2005 - 09.2009
- Carried out necessary office duties to support the department in its day-to-day operations. Effectively communicated with a variety of individuals to rectify issues, deliver pertinent information, and improve customer experiences.
- Performed essential tasks related to the department’s annual budget (Sites were given specific budget for their department and was able to save the department $500,000 yearly)
- Coordinated community events, fundraisers, and summer programs.
- Assisted in daily office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling for meetings and events, coordinating logistics and resources effectively.
- Maintained accurate records and documentation, supporting compliance with organizational policies.
- Developed filing systems to enhance information retrieval and organization within departments.
- Provided support in preparing reports and presentations for departmental initiatives and projects.
- Trained new staff on office procedures, promoting knowledge sharing and operational consistency.
- Implemented process improvements that streamlined administrative tasks and enhanced productivity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Grocery Replenishment Specialist
Publix Super Markets Inc
03.2005 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated daily replenishment activities to maintain optimal shelf presentation.
- Analyzed sales data to forecast demand and adjust ordering processes accordingly.
- Trained team members on efficient product placement and inventory management best practices.
- Implemented process improvements that enhanced replenishment efficiency and reduced errors.
- Led cross-functional teams in initiatives aimed at optimizing supply chain operations.
- Developed training materials for new hires, ensuring comprehensive understanding of replenishment procedures.
- Conducted regular audits of inventory systems to maintain accuracy and compliance with company standards.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated stockroom equipment such as scissor lifts and balers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Strengthened relationships with vendors through timely communication regarding delivery schedules, invoice discrepancies, and product quality concerns.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
- Collaborated with other departments to facilitate efficient merchandise flow during peak times and promotional events.
- Supported loss prevention efforts by accurately scanning products for pricing accuracy during restocking activities.
- Reduced out-of-stock occurrences by diligently monitoring stock levels and proactively addressing discrepancies.
- Contributed to increased sales through meticulous attention to detail when stocking new items and creating eye-catching displays.
- Aided in the achievement of store sales goals by ensuring all products were readily available on shelves for customers to purchase.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Promoted positive team dynamics by actively participating in training sessions and sharing knowledge with colleagues when needed.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Safeguarded store safety by identifying potential hazards and maintaining clean workspaces throughout the replenishment process.
- Facilitated timely price changes on shelf tags, ensuring accurate reflection of current promotions or discounts.
- Prevented potential stockouts through proactive monitoring of inventory levels and timely communication with management about replenishment needs.
- Provided exceptional customer service while performing grocery replenishment tasks, resulting in positive feedback from shoppers and management alike.
- Streamlined grocery replenishment processes through effective communication with team members and management.
- Boosted department productivity by organizing backroom storage areas for easier access to products for restocking.
- Kept shelves up to date with latest planograms and performed resets.
- Ensured sales floor presentation met company standards, resulting in a visually appealing shopping environment.
- Increased efficiency of product location updates in the system by regularly conducting aisle audits for correct item placement.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated cash register to accurately process and record customer payments.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
Education
Bachelor of Arts - Business
Development Alternative Program
New Port Richey, FL01-2018
Associate in Arts - undefined
Pasco Hernando Community College
01-2013
Certificate - Communications
Saylor Academy
Washington, DC06-2018
Skills
- Agile Release Management in Jira
- Scrum Master
- Program Direction
- ECRB Backup for approvals for CAB
- Team Leadership
- Project Management
- Budget Oversight
- Stakeholder Collaboration
- Training & Development
- Proficient Technical Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Computer proficiency
- Customer and client relations
- Scheduling
- Strong problem solver
- Office management
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Invoice processing
- Professional and mature
- Records management
- Prioritization
Accomplishments
- Delivered strong Agile leadership at Nielsen with Jira, orchestrating numerous deployments by 300% weekly, and ensuring seamless integration of projects and adherence to timelines.
- Oversaw team that created the Nielsen One Platform Project also known as the Sub-minute version 3.17
- Boarded and Onboarded new employees and gave security access to perform job tasks
- Assisted with Team payroll
- Opened and closed 10 day sprints for teams as well as created stories, epics and wrote acceptance Criteria in Jira and tagged versions for stories in deployments
- Cross Trained Team members in Devops
- Lead team to create a namespace for a new environment called Parallel to mirror the Production
- Conducted team to migrate Servers to AWS Cloud
- Lead over 40 associates as a Scrum Master and Manager for Resolution and Media Asset Manager.
- Lead The Media Asset Manager team to create their own VPN for their department and saved $1,500 a month
- Created a culture of open communication and trust, allowing associates to reach their potential and grow in their careers.
Certification
- Certificate of Training – National Incident Management System
- Course Training in Microsoft Excel, Word, PowerPoint
- Certificate of Training – Ethics and Empowerment
- Certificate of Training – Workplace Diversity/Harass PRV
- Certificate of Training – Encourage/Motivate Staff
- Certificate of Training – Computer Basics 2
- Certificate of Training – Time Management
- Certificate of Training - Communications from Saylor.org
- Introduction to Agile
- Introduction to Cloud Services
- Certificate of Training Occupational Health, Hillsborough Community College
- Certificate of Training, Advanced Health Training Techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Release Manager
Nielsen
01.2021 - 01.2023
Recreation Leader 2
Pasco County Parks &Recreation Department
12.2009 - 11.2021
Grocery Replenishment Specialist
Publix Super Markets Inc
03.2005 - Current
Recreation & Sports Administrative Assistant
Hillsborough County Parks and Recreation Department
01.2005 - 09.2009
Associate in Arts - undefined
Pasco Hernando Community College
Bachelor of Arts - Business
Development Alternative Program
Certificate - Communications
Saylor Academy