Aurelio Garcia
Miami Beach,FL
Summary
Highly skilled Houseperson with a proven track record in maintaining high standards of hotel cleanliness, guest services, and property upkeep. Adept at managing inventory, coordinating tasks, and supporting event logistics to ensure smooth hotel operations. Known for efficiently supervising the storage and distribution of cleaning supplies, contributing to budget management, and fostering strong teamwork to achieve company goals. Committed to continuous learning, quick to adapt to new challenges, and dedicated to enhancing guest satisfaction.Ready to leverage my expertise to contribute to a dynamic and collaborative hotel environment.
Overview
12
12
years of professional experience
Work History
Houseperson
HEI The Royal Palm Hotel
Miami Beach, Florida
06.2020 - Current
- Provided exceptional customer service, ensuring guest satisfaction and upholding high hotel standards.
- Provided room service and maintained outdoor spaces, contributing to the overall cleanliness and appeal of the property.
- Supported event logistics, facilitating smooth operations for corporate and social events.
- Managed inventory of furniture and equipment, ensuring accurate tracking and availability.
- Supervised the storage and distribution of cleaning supplies, optimizing resource allocation.
- Coordinated daily operational tasks and effectively managed equipment and supplies to support team efficiency.
- Worked collaboratively in a team environment to meet company objectives and ensure guest satisfaction.
Houseperson
Hilton Cabana
Miami Beach, FL
02.2019 - 07.2024
- Ensured a high level of guest service through room service and property upkeep, enhancing the overall guest experience.
- Assisted in event logistics, contributing to the seamless execution of hotel-hosted events.
- Conducted inventory checks of furniture and equipment, maintaining accurate records and efficient storage.
- Supervised the management and distribution of cleaning supplies, ensuring stock availability.
- Coordinated daily housekeeping tasks and effectively managed equipment for optimal operations.
- Worked as part of a cohesive team to achieve departmental goals and maintain hotel standards.
Auto Claims Adjuster
Pacifico Seguros
Lima, Peru
06.2012 - 01.2019
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Determined liability based on facts gathered from investigations.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Negotiated settlements with claimants when appropriate.
- Prepared detailed reports summarizing all aspects of the claims process.
- Managed multiple cases simultaneously while meeting established deadlines.
Education
Bachelor of Science - Accounting
University Ricardo Palma
Lima, Peru11-1994
High School Diploma -
San Antonio De Padua
Lima, Peru12-1985
Skills
- Task Delegation
- Work Prioritization
- Room Inspections
- Laundry Management
- Guest Relations
- Maintenance Coordination
- Customer Service
- Residential Cleaning
- Inventory Control
- Exceptional time management
Languages
English
Full Professional
Spanish
Native/ Bilingual
REFERENCES
Miguel Mena - Royal Palm
Manager of Housekeeping
(305) 504-9983
Carla Nunez - Royal Palm
Coordinator of Housekeeping
(954) 425-2001
Timeline
Houseperson
HEI The Royal Palm Hotel
06.2020 - Current
Houseperson
Hilton Cabana
02.2019 - 07.2024
Auto Claims Adjuster
Pacifico Seguros
06.2012 - 01.2019
Bachelor of Science - Accounting
University Ricardo Palma
High School Diploma -
San Antonio De Padua