Aurelio Solis
Yonkers,NY
Summary
Results-oriented Store Manager with a strong background in strategic planning, staff leadership, and operations management. Proven ability to drive business development, enhance customer satisfaction, and motivate teams effectively. Diverse skill set contributing to a dynamic retail environment and delivering exceptional results. Experienced retail management professional known for leading store operations, increasing sales, and fostering team collaboration. Skilled in inventory management, customer service, and staff training with a focus on problem-solving and communication. Passionate about creating positive shopping experiences and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Raymour & Flanigan
03.2025 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
Showroom Manager
Raymour & Flanigan
01.2024 - 03.2025
- Developed and implemented strategies for increasing showroom traffic and improving customer satisfaction.
- Created reports summarizing store performance metrics such as sales figures, conversion rates, average order values.
- Conducted regular meetings with the team to review performance, discuss goals, and address any issues or concerns.
Senior Store Director
Saks OFF 5TH
01.2023 - 01.2024
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Director
Saks OFF 5TH
11.2022 - 01.2023
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Fostered healthy team environments to promote collaboration and boost productivity.
Store Director
Saks OFF 5TH
03.2019 - 11.2022
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Fostered healthy team environments to promote collaboration and boost productivity.
Flagship Assistant Store Manager
Lord & Taylor
11.2018 - 03.2019
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager- Operations
Lord & Taylor LLC
12.2013 - 11.2018
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
Education
BBA - Business Administration And Management
Triton College
05.2003
Skills
- Business Development
- Strategic Planning
- Staff Leadership
- People Management
- Operations Management
- Customer Service
- Problem-solving
- Team leadership and coaching
- Friendly and positive
- Multitasking and organization
- Training and mentoring
- Inventory control
- Recruiting and hiring
- Team motivation
Languages
Spanish, Fluent
Accomplishments
- In 2023, improved inventory shrink results at the Flagship location, from $732k down to $105k in 6 months.
- YTD in 2023 delivering a Customer Net Promoter Score of 74 at the Flagship location compared to 61 in 2022.
- YTD in 2023 have improved the house credit card acquisition to be ranked #2 in Banner.
- YTD in 2023 have improved the Loyalty Rewards program to be #1 in the Banner.
- In 2023 named the Loyalty & Credit Captain in the NY/NJ Metro District.
- In 2022 at the Westbury location improved Shrink results from $650k down to $220k.
- In 2022 at the Westbury location set a new benchmark in Sales, $15.1 Million, up from a previous benchmark of $14.8 Million.
- In 2021 Awarded the Store Director of the Year for the Saks Off 5th- East Region.
- In 2016 named Operations Market Lead for Lord & Taylor.
- In 2014 named the Operations Manager of the Year for Lord & Taylor.
- In 2009 named the Operations Manager of the Year for Lord & Taylor.
- In 2007 named the Executive Manager of the year for Marshall Field's.
Timeline
Store Manager
Raymour & Flanigan
03.2025 - Current
Showroom Manager
Raymour & Flanigan
01.2024 - 03.2025
Senior Store Director
Saks OFF 5TH
01.2023 - 01.2024
Store Director
Saks OFF 5TH
11.2022 - 01.2023
Store Director
Saks OFF 5TH
03.2019 - 11.2022
Flagship Assistant Store Manager
Lord & Taylor
11.2018 - 03.2019
Assistant Store Manager- Operations
Lord & Taylor LLC
12.2013 - 11.2018
BBA - Business Administration And Management
Triton College
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