Aurelky Muro
Summary
Proactive Director of Sales Operations with extensive experience in team leadership, strategic planning, and process optimization. Expert in sales operations, budgeting, and data-driven decision-making, with a proven ability to foster collaboration and drive revenue growth. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Director, Sales Operations
ITi Tropicals, LLC
11.2012 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Coordinated staff training programs, improved overall efficiency within the company through skill development.
- Facilitated training and onboarding for incoming sales staff.
Executive Administrative Assistant
Kulite Semiconductor Products, Inc.
01.2010 - 11.2012
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
Administrative Assistant
Persky & Persky, Esqs.
09.2000 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for legal paperwork
Education
Bachelor of Science - Biology
William Paterson University of New Jersey
Wayne, NJ05-2008
Skills
- Sales process optimization
- Sales training and leadership
- Sales team training
- Salesforce proficiency
- Cold-calling
- Problem-solving abilities
- Multitasking
- Sales operations
- Business development and planning
- Proficient in Microsoft Office, CRM, NetSuite and MS Great Plains
Languages
Spanish
Native or Bilingual
Timeline
Director, Sales Operations
ITi Tropicals, LLC
11.2012 - Current
Executive Administrative Assistant
Kulite Semiconductor Products, Inc.
01.2010 - 11.2012
Administrative Assistant
Persky & Persky, Esqs.
09.2000 - 06.2010
Bachelor of Science - Biology
William Paterson University of New Jersey
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