Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aurella Hall

Oklahoma City,OK

Summary

Dedicated and experienced Legal Assistant with over a year of expertise in providing support to legal professionals. Proficient in various legal software, adept at organizing and managing legal documents, and known for maintaining a positive attitude in high-pressure situations. Seeking a challenging position within a forward-thinking law firm or legal department where I can leverage my existing skill set to build a fulfilling career. Eager to expand my skills, both professionally and personally, and contribute significantly to the success of the legal team.

Overview

10
10
years of professional experience

Work History

Legal Intake Specialist

Chris Mudd & Associates
10.2022 - Current
  • Collaborated closely with lawyers to facilitate efficient scheduling of meetings, ensuring seamless coordination and communication between clients and legal professionals.
  • Managed the onboarding processes for new and prospective clients, overseeing paperwork collection and screening procedures to ensure a smooth client intake experience.
  • Responded promptly to website inquiries and referrals, showcasing excellent customer service and attentiveness to potential clients' needs and concerns.
  • Demonstrated flexibility and organizational skills by efficiently adjusting, rescheduling, and canceling appointments, optimizing the utilization of lawyers' time.
  • Undertook various administrative support tasks as assigned, highlighting adaptability and a willingness to contribute to the overall efficiency of the legal team.

M.E.C.

Signify Health
02.2021 - 09.2022
  • Consistently achieved an average of 50 outbound calls per hour using an automatic dialer, showcasing strong communication skills and a commitment to meeting productivity targets.
  • Coordinated seamlessly between clients and medical professionals to schedule free in-home or virtual health evaluations, ensuring efficient appointment arrangements.
  • Responded persuasively and professionally to rebuttals, highlighting excellent interpersonal skills and the ability to address objections effectively.
  • Demonstrated flexibility and organizational prowess by efficiently adjusting, rescheduling, and canceling appointments, optimizing resource utilization and accommodating client availability.
  • Surpassed daily goals established by the department, consistently achieving and exceeding targets, thereby contributing significantly to the overall success of the team.

Payroll

Paychex
04.2019 - 02.2021
  • Applied keen problem-solving skills to identify, research, and deliver effective solutions to clients, ensuring their satisfaction and prompt issue resolution.
  • Cultivated strong relationships with clients, establishing trust and promoting client retention through proactive support and effective communication.
  • Elevated client awareness of Paychex services and pertinent payroll regulations, enhancing their knowledge and encouraging the utilization of available services.
  • Demonstrated swift troubleshooting abilities, efficiently resolving problems, and addressing client concerns promptly and effectively.
  • Managed inbound calls from clients, accurately inputted payroll and tax information, and provided informed responses to client inquiries, showcasing expertise in payroll processes and regulations.
  • Maintained meticulous documentation of financial transactions.

Data Entry

Electro Enterprises
02.2017 - 03.2019
  • Systematically organized files and gathered data for precise input into computer systems, ensuring streamlined data management and organization.
  • Conducted thorough data analysis to identify and rectify errors, upholding a high standard of accuracy and integrity in the recorded information.
  • Maintained stringent confidentiality protocols for sensitive customer or company information, in strict adherence to data protection and privacy policies.
  • Recorded customer payments meticulously, including cash, checks, and credit card transactions, to uphold the accuracy of financial records.
  • Verified and input transactions from lockbox and local deposits, ensuring the accurate posting of revenues and the maintenance of up-to-date financial records.
  • Effectively managed records of invoices, debits, and credits, ensuring precision and organization in the documentation of financial transactions.

Technical Support

Xerox
01.2014 - 01.2017
  • Upheld strict confidentiality protocols concerning sensitive customer or company information in accordance with data protection and privacy policies.
  • Recorded customer payments accurately, encompassing cash, checks, and credit card transactions to maintain precise financial records.
  • Verified and entered transactions from both lockbox and local deposits, ensuring the posting of revenues and the maintenance of current financial records.
  • Effectively managed records of invoices, debits, and credits, ensuring the accuracy and organization of financial transaction documentation.

Education

Associate of Arts -

Wright Career College
Oklahoma City

Skills

  • Adheres to established customer service procedures
  • Typing speed of 50 words per minute (WPM)
  • Strong attention to detail
  • Proficient in team building and collaboration
  • Highly dependable
  • Positive work attitude

References

Britni Butler

Professional

Oklahoma City, Oklahoma

405-415-6940


Randy Mack

Personal

Oklahoma City, Oklahoma

405-568-2496


Rebeca Juarez

Professional

Oklahoma City, Oklahoma

405-651-8193

Timeline

Legal Intake Specialist

Chris Mudd & Associates
10.2022 - Current

M.E.C.

Signify Health
02.2021 - 09.2022

Payroll

Paychex
04.2019 - 02.2021

Data Entry

Electro Enterprises
02.2017 - 03.2019

Technical Support

Xerox
01.2014 - 01.2017

Associate of Arts -

Wright Career College

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Aurella Hall