Aurella Nur
Toronto
Summary
Recently moved from Winnipeg to Toronto. Over a decade of experience in the restaurant industry working as both a bartender and server. Taking a semester off from university in order to work more. 5 years of experience working closely with clients as a yoga instructor. Task-oriented individual who can work in stressful situations, work independently as well as part of a team. Always reliable and punctual.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Boston Pizza
12.2022 - 11.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Yoga Instructor
Modo Yoga
08.2016 - 09.2022
- Kept studio area safe, organized, and comfortable for students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Explained different yoga styles and poses to students.
- Developed safe and effective exercise programs for class members.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
Server
Saucers Cafe
04.2019 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Carlos and Murphy's
04.2014 - 01.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Education
University of Manitoba
Winnipeg, Manitoba01-2027
Skills
- Point of sale systems
- Anticipating guest needs
- Responsible alcohol service
- Handling difficult customers
- Professional appearance
- Customer service
- Proficient in mixology
- Outstanding customer service
- Outgoing personality
- Changing beer kegs
- Service-oriented mindset
- Clear and effective communication
References
- Maggie Dyck, 204-362-8843, Manager at Boston Pizza
- Mika Rayter, 204-612-8055, Manager at Modo Yoga
Certification
Smart Serve Ontario
Timeline
Bartender
Boston Pizza
12.2022 - 11.2024
Server
Saucers Cafe
04.2019 - 01.2021
Yoga Instructor
Modo Yoga
08.2016 - 09.2022
Server
Carlos and Murphy's
04.2014 - 01.2019
Bachelor of Arts - Education
University of Manitoba