Aurelquis Ortiz
1971 Webster Ave Apt 5c Bronx,NY
Summary
Experienced store manager & team player providing great customer service at all times. Hard working, quick learner & multitasker. Willing to adapt to new environments and always open with a positive attitude to learn and grow at any given opportunity.
Overview
15
15
years of professional experience
Work History
Floor Manager /Restaurant Server
Ol Days
07.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
General Manager
Chopt Salad
03.2013 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Team Member
Just Salad
01.2011 - 02.2013
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Cashier Team Lead
C Town Supermarket
08.2009 - 01.2011
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Norman Thomas HS
111 E 33rd StreetSkills
- Scheduling and Planning
- Health and safety
- Team training and development
- POS Systems
- Employee Management
- Customer Service
- Organizational Skills
- Team building
Languages
Spanish
English
Timeline
Floor Manager /Restaurant Server
Ol Days
07.2022 - 03.2024
General Manager
Chopt Salad
03.2013 - 05.2022
Team Member
Just Salad
01.2011 - 02.2013
Cashier Team Lead
C Town Supermarket
08.2009 - 01.2011
High School Diploma -
Norman Thomas HS
Similar Profiles
Aaron James EspaderoAaron James Espadero
Receptionist/ Utility/ Door Man at Ol' Days SampgyupsalReceptionist/ Utility/ Door Man at Ol' Days Sampgyupsal
Copeland SherrillCopeland Sherrill
Golf Course Groundskeeper at Ol Colony Golf ComplexGolf Course Groundskeeper at Ol Colony Golf Complex
Quincy CopenhaverQuincy Copenhaver
Food Service Worker at Ol' Miner SteakhouseFood Service Worker at Ol' Miner Steakhouse