Auria Fuentes

• Managed onboarding for 100+ accounts, providing training and ongoing support to ensure successful platform adoption
• Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
• Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
• Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
• Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.

Marjam did not offer remote work during Covid. I returned to work after school reopened for my child.

• Generated leads and managed approximately 30 client accounts, driving revenue growth while ensuring customer satisfaction
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Used CRM software to maintain detailed contact logs and account records.

• Served as a primary point of contact for high-ticket sales, managing communications with 100+ global clients to secure contracts
• Worked closely with project managers to establish realistic deadlines for development milestones and ensured timely delivery of products or services.

• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Promoted a culture of continuous improvement through implementation of employee development programs.
• Cultivated awareness of project management processes, tools and procedures.
• Devised hiring and recruitment policies for 200+ employee company.

• Led training initiatives for service quality assurance, significantly enhancing customer satisfaction metrics
• Organized seminars and remote training programs, fostering team collaboration and performance improvement in locations across 4 countries
• Followed all company policies and procedures to deliver quality work.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Devised and implemented processes and procedures to streamline operations.