AURIA L. CRUZ
Houston,Texas
Summary
Performance driven professional able to efficiently handle an extensive experience with administrative functions offering great communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Airline Reservation Agent
United Airlines
08.2022 - Current
- Provided thorough guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to adequately prepare for their flights.
- Proactively identified potential issues before they escalated by monitoring flight statuses closely, leading to smoother customer experiences overall.
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills..
Administrative Assistant
Moore Runz For You Inc.
01.2014 - 12.2022
- Maintains payroll information by collecting, calculating, and entering data
- Maintains employee confidence and protects payroll operations
- Made copies, sent faxes and handled up to 50 incoming and outgoing correspondence
- Dispatch loads between seven to ten drivers daily.
Patient Administrator
ALUTIIQ LLC
10.2010 - 12.2013
- Initiate correspondence pertaining to medical records, line of duty investigations
- Data entry of medical reports for patient administration
- Access of CHCS systems, inactivating and deactivating records
- Bookkeeping, purchasing and processing daily time sheets for payroll.
Deputy Court Clerk
City Of Houston Municipal Courts
07.2004 - 08.2010
- Maintaining cases when court in session, records court proceedings, prepares court documents including orders and warrants, decrees, summons, conditional discharges
- Violations of probation, swears in witnesses, written consents of guilty pleas, prepares forms to be submitted by judge for signature
- Communicates with outside agencies including police, probation, and defense attorneys.
Education
High School Diploma -
Continental Academy
Miramar, FL05.1998
Skills
- Excellent communication
- Ability to organize and prioritize
- Time management
- Phone Etiquette
- Detail Oriented
- Data Entry
- Reservation Confirmation
- Payment Processing
- Ticketing and Booking Procedures
- Airport Codes Knowledge
- Strong attention to detail
- Customer Engagement
Accomplishments
- Certifications of Completions DOD Information Assurance Awareness
- No Fear Act: Employee Anti-Discrimination
- Information Systems Security Awareness
- DOD Civilian Personnel Management
- CBRNE EMPRC Basic Awareness
- Privacy Act and HIPPA Clinical Training
- Personally Identifiable Information
- Trafficking in Persons Basic Awareness
- Training Performance and Patient Safety
- Command Indoctrination
Timeline
Airline Reservation Agent
United Airlines
08.2022 - Current
Administrative Assistant
Moore Runz For You Inc.
01.2014 - 12.2022
Patient Administrator
ALUTIIQ LLC
10.2010 - 12.2013
Deputy Court Clerk
City Of Houston Municipal Courts
07.2004 - 08.2010
High School Diploma -
Continental Academy