Auriana Hargrett
Lombard
Summary
Experienced professional in human resources with a proven track record in talent acquisition, employee relations, and compliance. Recognized for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make a significant impact. Extensive experience in recruitment processes and employee onboarding. Effectively utilize conflict resolution techniques to address workplace issues. Strong track record of managing HR documentation and supporting team initiatives.
Overview
6
6
years of professional experience
Work History
Store Manager
Journeys Kidz
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Sales Intern
Graybar Innovation Lab
10.2022 - 03.2023
- Assisting in sales demonstrations and presentations
- Providing support to the sales team in managing customer relationships, as well as conducting relative sales research
- Maintaining accurate and up-to-date records of customer interactions and sales activities
- Participating in team meetings and training sessions
- Generating leads and scheduling sales calls
Remote Assistant
Legacy 05
09.2021 - 08.2022
- Provided support services, like email management, handling phone calls, and scheduling appointments
- Managed and updated calendars to coordinate meetings, routes, appointments, and deadlines
- Assisted with data entry and organized digital records
- Assisted with travel coordination of trucking routes for clients and employees
- Prepared draft documents of reports and invoices
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Administrative Assistant/Planner
Luxury Rental USA
04.2019 - 06.2021
- Served as the point of contact for clients, providing a welcoming reception
- Assist clients with inquiries, reservations, and modifications via phone, email, and in person.
- Schedule appointments and meetings with customers
- Coordinate vehicle pick-ups, drop-offs, and deliveries to clients or designated locations.
- Data entry imputing customer information, and organization of files and documents
- Runs reports of customer expenses, as well as invoices to be approved
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Ensure all bookings align with customer preferences and vehicle availability.
- Work closely with the maintenance team to ensure vehicles are in top condition before each rental.
- Track vehicle usage, mileage, and return schedules.
Education
Master of Science - Human Resources Management
Roosevelt University
Chicago, IL05-2025
Bachelor of Science - Communications
University of Illinois At Urbana-Champaign
Champaign, IL05-2023
Skills
- Customer relations
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Team building and leadership
- Policies and procedures
- Documentation and reporting
Timeline
Store Manager
Journeys Kidz
06.2023 - Current
Sales Intern
Graybar Innovation Lab
10.2022 - 03.2023
Remote Assistant
Legacy 05
09.2021 - 08.2022
Administrative Assistant/Planner
Luxury Rental USA
04.2019 - 06.2021
Master of Science - Human Resources Management
Roosevelt University
Bachelor of Science - Communications
University of Illinois At Urbana-Champaign
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