Aurieanna McLeod
Tooele,UT
Summary
Proficient in software such as Word, Excel, Powerpoint, Outlook, Zoom, Google drive, Google docs, and Teams. Proven experience in billing, cash handling, and various office accounting tasks. Years of experience with customer service, clerical duties, and working with the public in different settings. Passionate about punctuality, personal growth, and professional dedication.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
IBEW Local 57
11.2022 - 05.2024
- Responsible for receiving all card, cash, and check payments for union on a daily basis to ensure the proper processing and depositing.
- Maintaining the creation and closing of high valued batch payments from multiple contractors and their members while ensuring accurate and extensive records.
- Managing calendars, traveling events, and in office meetings for Business Representatives.
- Keeping statements for any late union dues and following up with the member directly.
- Handling all incoming mail, calls and emails and transferring to appropriate department when needed.
- Greeting and assisting any member or contractor that enters the office in person.
- Assisting our construction contractors with new member paperwork, organizing Locals Out of Work Books, and assisting dispatch for call outs.
- Handled all new member applications, travel card transfers, and International Office reports.
- Responsible for maintaining office supplies, organizing and scanning documents, updating computer server, corresponding with other local unions, and overall maintaining records accurately and efficiently.
- Keeping spreadsheets as needed for a variety of tasks.
- As this was a union position a lot of tasks also included benefits, meetings, contract negotiations and questions, directing members in need of filing grievances, organizing charity events, discussing apprenticeships, and overall assisting wherever management needed help at that time.
Server
Village Inn
02.2019 - 11.2022
- consistent multitasking and managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to each customers individual needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked closely with team members during busy shifts for efficient workflow and excellent guest experiences.
- Keeping up to date with any sales or current promotions.
- Maintained a clean environment.
- Processed payments via cash, gift card, or card.
- Daily sidework such as cleaning section, folding silverware, stocking items, and food prep.
Customer Service Representative
Sutter Health
02.2016 - 01.2019
- Providing exceptional support to customers through various communication channels, such as phone and email.
- Answering a high volume of inbound calls and occasional follow up outbound calls.
- Processing over the phone payments and explaining any current bill amounts.
- Assisting in various types of scheduling for appointments such as labs, in office visits, or minor procedures.
- Sent over necessary information for office staff such as patient issues with medication, unique schedule requests, or urgent situations.
- Transferred patients to other departments such as CNA, billing, or escalation department.
- Continuous multitasking on every call by following a specific workflow determined by patients needs and or concerns during call while taking necessary call notes.
- Independent problem solving with little to no assistance from Team Leads.
Education
Associate of Applied Science - Criminal Justice
Salt Lake Community College
Salt Lake City, UT12.2022
Skills
- Customer service
- Data Entry
- Computer Skills
- Office Administration
- Organization
- Billing
- Attention to detail
- Ability to prioritize tasks appropriately
- Ability to work with team or independently
- Strong communication Skills
- Enthusiastic about learning new skills and widening professional knowledge
- Strategic Visionary
Timeline
Administrative Assistant
IBEW Local 57
11.2022 - 05.2024
Server
Village Inn
02.2019 - 11.2022
Customer Service Representative
Sutter Health
02.2016 - 01.2019
Associate of Applied Science - Criminal Justice
Salt Lake Community College
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