Auriel Brown
Sicklerville,NJ
Summary
. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating good agents and growing with in the company.
Overview
8
8
years of professional experience
Work History
NJHBC Call Center Representative
Conduent
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about policy updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new customer service representatives on best practices, policies and procedures.
Health Benefits Specialist
Xerox
09.2016 - 11.2016
- Responsible for providing day to day administrative support for medical, dental and vision benefits.
- Ensuring all employees have an understanding of the benefits they have enrolled in as well as the cost.
- speaking to clients on the phone in a professional courteous manor.
Education
No Degree - Medical Administration
Lincoln Technical Institute
Moorestown, NJ06.2013
High School Diploma -
Winslow Township High School
Atco, NJ06.2004
Skills
- Calm and Professional Under Pressure
- MS Office
- Understanding Customer Needs
- Multitasking and Organization
- Problem-Solving
- program Knowledge
- Professional telephone demeanor
- Coaching and Mentoring coworkers
- Customer Service
- Team Leadership
Timeline
NJHBC Call Center Representative
Conduent
09.2016 - Current
Health Benefits Specialist
Xerox
09.2016 - 11.2016
No Degree - Medical Administration
Lincoln Technical Institute
High School Diploma -
Winslow Township High School