Summary
Overview
Work History
Education
Skills
Timeline
Generic

Auriel Jackson

Memphis,TN

Summary

Detail-oriented professional with expertise in application processing, compliance review, and database management. Proven ability to ensure documentation accuracy and maintain client interactions effectively. Dedicated eligibility associate with strong skills in customer relationship management and documentation accuracy. Achieved efficient application processing and compliance review, contributing to enhanced service delivery and client satisfaction.

Overview

10
10
years of professional experience

Work History

Eligibility Assoociate

Maximus LLC
McLean, Virginia
05.2024 - 07.2025
  • Processed applications for various eligibility programs efficiently and accurately.
  • Reviewed documentation to ensure compliance with program requirements and guidelines.
  • Maintained detailed records of client interactions and application statuses in databases.
  • Collaborated with team members to resolve client issues and improve service delivery.
  • Monitored case files for timely updates and necessary follow-ups on applications.

Account Manager

ASI-GE Appliances
Memphis, Tennessee
01.2022 - 04.2024
  • Assisted customers with inquiries using CRM software.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and returns in a timely manner to ensure customer satisfaction.
  • Collaborated with team members to enhance service delivery and support initiatives.
  • Educated customers on product features and services available through the company.

Call Center Representative

Juice Plus+ Company
Collierville, TN
02.2018 - 10.2022
  • Managed inbound customer inquiries regarding products and services.
  • Provided accurate product information to assist customer decision-making.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Logged customer interactions using the company's CRM software for tracking purposes.

Account Manager

United Remarketing and Recovery
Collierville, Tennessee
12.2015 - 01.2018
  • Entered and updated data into company databases accurately.
  • Verified data integrity by cross-checking with source documents.
  • Managed electronic files to ensure easy access and retrieval.
  • Assisted team members with data entry tasks as needed.

Education

Some College (No Degree) - Phamacology

Concorde Career College
Memphis, TN
12-2008

High School Diploma -

Kirby High School
Memphis, TN
06-2001

Skills

  • Application processing
  • Compliance review
  • Database management
  • Client follow-up
  • Documentation accuracy
  • Customer relationship management
  • Order processing
  • Attention to detail
  • Time management
  • Data entry
  • Accuracy and thoroughness
  • Team collaboration
  • Effective communication
  • Record keeping
  • Problem solving
  • Medicaid

Timeline

Eligibility Assoociate

Maximus LLC
05.2024 - 07.2025

Account Manager

ASI-GE Appliances
01.2022 - 04.2024

Call Center Representative

Juice Plus+ Company
02.2018 - 10.2022

Account Manager

United Remarketing and Recovery
12.2015 - 01.2018

Some College (No Degree) - Phamacology

Concorde Career College

High School Diploma -

Kirby High School

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