Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Personable and decimated person able to step into roles and quickly make positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Mike's Courtside Sports Bar And Grill
Altoona, PA
05.2021 - Current
Provided leadership during times of organizational change or crisis situations.
Directed daily operations of a high-volume sports bar and restaurant, ensuring top-tier customer service, and a vibrant, energetic atmosphere.
Supervised and trained a team of five front- and back-of-house staff, including servers, bartenders, kitchen staff, and hosts.
Managed employee scheduling, shift coverage, and conflict resolution to maintain smooth service and team morale.
Oversaw inventory control, order placement, and vendor negotiations to ensure a consistent stock of food, beverages, and supplies.
Ran and created content for the bar's social media pages (Instagram and Facebook).
Junior Basketball Coach
Bishop Guilfoyle Catholic School
Altoona, PA
06.2025 - 08.2025
Instructed players on fundamentals such as dribbling techniques or defensive tactics.
Created an atmosphere that fostered a strong work ethic while promoting good sportsmanship.
Developed positive relationships with athletes by providing individual attention to their needs both on and off the court.
Motivated players to reach their full potential through positive reinforcement.
Front Counter Crew Member
Dairy Queen Grill & Chill
Altoona, PA
03.2019 - 08.2021
Greeted customers in a friendly and professional manner.
Took and processed orders efficiently, handling cash, card, and digital payments with accuracy.
Maintained cleanliness and organization of the front counter and dining area to uphold food safety regulations.
Resolved customer concerns promptly and professionally to ensure satisfaction and repeat business.
Supported team operations during busy shifts, assisting in drive-thru and kitchen areas as needed.
Education
Bachelor of Science - Human Biology
Chatham University
Pittsburgh, PA
04-2025
Skills
Verbal and written communication
Multitasking under pressure
Active listening
Conflict resolution
Peer mentoring or training
Dependability and reliability
Time management
Competitive mindset
Affiliations
Chatham Women's Basketball Team
Chatham Women's Soccer Team
Chatham Women's Indoor and Outdoor Track and Field Team
Accomplishments
Member of the 2024 PAC Women's Champion team
2024 PAC Women's Basketball Defensive Player of the Year
10x NCAA Track and Field All-American
2x NCAA Track and Field Second Team All-American
Holder of 10 individual and 3 relay records between indoor and outdoor track and field at Chatham University
Holder of 5 PAC conference records, 2x PAC Newcomer of the Year, a 1x PAC Track MVP, a 5x time PAC Field MVP, a 4x PAC Overall MVP