Aurielle James
Kansas City,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Accountant Specialist
1VP Restaurant
02.2020 - Current
- Complete daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Train new employees on accounting principles and company procedures.
- Handles day-to-day accounting processes to drive financial accuracy.
Financial Customer Service Representative
Enterprise Holdings
09.2016 - 05.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Completed customer applications and updated records to reflect current information.
- Advised customers on required information for claim submissions to progress applications for past due account and hardship accounts
- Checked documentation for accuracy and validity on updated systems.
- Communicated with dealership and repo company to keep updated with clients info and claims
- Assisted with clients payments
Nesting Coach/Trainer ForTech Support Representative
Asurion
06.2014 - 09.2016
- Filed, organized and archived training materials to support future training sessions.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Trained and mentored new personnel hired to fulfill various roles including tech support and inbound calls
- Trained users on how to operate components and systems.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Customer Service Representative/Collections Specialist
Alliance Data
10.2009 - 05.2014
- Actively listened to customers, handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Completed data entry tasks with accuracy and efficiency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
High School Diploma -
Raytown South High
Raytown, MO05.2008
Skills
- Client Representation
- Tax Law Understanding
- Payroll Liability and Deductions
- Call Center Operations
- Training Development Aptitude
- Administrative Support
- Typing Proficiency
- Microsoft Office
- Understanding Customer Needs
- Training and Development
- Goals and Performance
- Investigate Claims
Timeline
Accountant Specialist
1VP Restaurant
02.2020 - Current
Financial Customer Service Representative
Enterprise Holdings
09.2016 - 05.2019
Nesting Coach/Trainer ForTech Support Representative
Asurion
06.2014 - 09.2016
Customer Service Representative/Collections Specialist
Alliance Data
10.2009 - 05.2014
High School Diploma -
Raytown South High