AURISTELA CACELA
Billing/Medical Assistant
Davenport,FL
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
14
14
years of professional experience
Work History
Office Manager
Doctor for Adults Inc.
Kissimmee, FL
08.2022 - 07.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Reviewed files and records to obtain information and respond to requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Assistant/Charge Entry Specialist
Doctor for Adults Inc.
Kissimmee, FL
06.2016 - 05.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
- Supported administrative staff by processing payments.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed quality assurance checks on all charge entries before submission to payers.
- Processed credit balance refunds according to established guidelines.
- Responded promptly to inquiries from patients, payers, or other external parties concerning billing issues.
- Maintained current knowledge of changes in healthcare industry standards related to charge entry.
- Collaborated with clinical staff to ensure accurate coding of services provided by providers.
- Generated electronic remittance advice files from payer websites or clearinghouses for reconciliation purposes.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Medical Assistant
Gastroenterology and Hepatology at Advent Health
Kissimmee, FL
09.2010 - 03.2016
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered medications under physician's supervision.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted medical facilities to schedule patients for admission.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Documented notes during patient visits.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Recognized by management for providing exceptional customer service.
Education
Medical Assistant
Everest University
Orlando, FL03-2010
Skills
- Billing
- Vendor engagement
- Staff hiring
- Account manager
- Physician planner
- Payroll
- Leadership support
Timeline
Office Manager
Doctor for Adults Inc.
08.2022 - 07.2024
Medical Assistant/Charge Entry Specialist
Doctor for Adults Inc.
06.2016 - 05.2020
Medical Assistant
Gastroenterology and Hepatology at Advent Health
09.2010 - 03.2016
Medical Assistant
Everest University
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