Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Auriyon Smith

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Foot Locker
07.2019 - 06.2021
  • Maintained appearance of store merchandise in specs with standards.
  • Responded to customers questions, enforced return and exchange polices.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Supervisor

UPS
03.2021 - 05.2023
  • Led a team by communicating task, operational goals, and direct training.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Supply Attendant

STS
06.2023 - 07.2024
  • Support data accuracy of supplies, compliance procedures and safety.
  • Review processes for shipping and handling to respective vendors.
  • Optimized warehouse organization with improved shelving systems and space utilization techniques.
  • Contributed to sustainability efforts by identifying opportunities for recycling and waste reduction in daily operations.

Customer Service Representative

Gerber Collision
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed RO's- issued refunds, managed office supply orders, and handled accounts receivable task.

Education

Diploma -

Love Joy High School
05.2019

Skills

  • Policy Enforcement
  • Team Building
  • Inventory Control
  • Staff Discipline
  • Department Organization
  • Team Development
  • Data entry
  • Active listening
  • Critical thinking
  • Customer service

Leadership Experience

  • Built organic relationships with team members to reach common goals through various roles held.
  • Improved performance through inventory and team building exercises while conveying the importance of policies structured for business success.

Timeline

Customer Service Representative

Gerber Collision
08.2024 - Current

Supply Attendant

STS
06.2023 - 07.2024

Supervisor

UPS
03.2021 - 05.2023

Retail Sales Associate

Foot Locker
07.2019 - 06.2021

Diploma -

Love Joy High School

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Auriyon Smith