Aurola Lin
Los Angeles,CA
Summary
Proactive IT Support Specialist with over 2 years of hands-on experience providing technical assistance and systems administration across Windows and macOS environments. Skilled in troubleshooting hardware, software, and network issues, while maintaining high standards of customer service. Experienced in asset management, user access provisioning, and endpoint security using tools such as Active Directory, Office 365, and Intune. Adept at documenting procedures, maintaining compliance, and collaborating with cross-functional teams to ensure secure, reliable IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
Watts Healthcare
Compton, CA
11.2025 - Current
- Provided technical support for hardware and software issues, ensuring swift resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing system reliability and user experience.
- Supported onboarding of new employees by providing essential IT training and resources, streamlining integration process.
IT Help Desk Administrator
Marukai Corporation USA
Gardena
01.2024 - 02.2025
- Provided technical support for software and hardware issues across multiple departments.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Installed and configured new hardware, software, and peripheral devices ( POS, pinpad, UKG clock machine, and VoIP phone).
- New hiring onboarding process
- IT assert Management
Service Desk II Engineer
13D.NET
Pasadena
07.2022 - 10.2022
- Act as the first point of contact for all user requests and technical issues, resolving basic problems.
- Escalate issues that cannot be resolved at the first level to the appropriate support team.
- Monitored network performance and analyzed data logs, swiftly identifying and resolving issues in downtime, and improved overall system reliability.
- Gaming system patching.
Education
Associate's Degree - Computer Information Science
Pasadena City College
Pasadena, CA06-2024
Skills
- Ticketing system proficiency (Jira, ServiceNow)
- MDM (Microsoft Azure, Entra ID, Intune)
- Active Directory, Group Policy
- Basic Oracle SQL, Python script
- Network configuration (TCP/IP, DNS)
- Microsoft Windows 7, 8, 10, 11, and MacOS
- Ubuntu, Linux installations, and navigation
- Active directory
- Escalation handling
- Security awareness
- Router, switch configurations
- Excellent customer service
- Interpersonal communication
- Project Management
Certification
- CompTIA Linux , On-Progress
- Cisco Certified Network Associate (CCNA) 2024
- CompTIA Security + 2023
- CompTIA A + 2022
Timeline
Help Desk Analyst
Watts Healthcare
11.2025 - Current
IT Help Desk Administrator
Marukai Corporation USA
01.2024 - 02.2025
Service Desk II Engineer
13D.NET
07.2022 - 10.2022
Associate's Degree - Computer Information Science
Pasadena City College