Aurora Arreola
Elmwood Park,USA
Summary
Experienced professional with a strong work ethic and unwavering commitment seeking a position to contribute to organizational advancement and prosperity. Skilled in driving positive outcomes and achieving mutual success. Passionate about making a meaningful impact and exceeding expectations in a collaborative work environment. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Manager 1, Individual Direct Sales
COMCAST CABLE COMMUNICATIONS, INC
11.2023 - Current
- Spearheaded the relaunch of the Direct Sales Channel and helped create the playbook
- Lead and manage day-to-day corporate operations to ensure efficiency and alignment with organizational objectives.
- Develop and implement strategic plans to achieve company goals and drive growth
- Hire, train, and mentor new members of the sales team
- Create a vision, energize employees, inspire and motivate people using vision, influence, persuasion, and effective communication skills
- Provide essential support to a group of sales associates to ensure smooth operations and maximize their sales productivity
- Lead by example: spending time in the field with my reps to show commitment, build trust, and reinforce the behaviors and standards I expect from my team.
Regional Manager- Indirect Retail
COMCAST CABLE COMMUNICATIONS, INC
11.2018 - 11.2023
- Build and maintain long term relationships with our third party business partners
- Led team of 10 Retail Account Executives to drive sales and strengthen brand loyalty within 300 plus locations to continue to increase sales productivity.
- Mentor and train employees on how to meet operational and sales goals with proactive strategies.
- Streamline operations and improve employee focus and productivity by prioritizing tasks prior to start of each shift.
- Realign procedures and daily protocols with changing business demands.
- Expedite resolutions to correct customer problems and complaints.
- Led the pilot launch of a dedicated prospecting team focused on identifying and engaging new business opportunities for our prepaid product.
Retail Account Executive/Interim Manager
COMCAST CABLE COMMUNICATIONS, INC
12.2015 - 11.2018
- Build and maintain long term relationships with business partners and staff
- Manage Staff in multiple locations to attain/exceed monthly sales goals
- Coach and train staff on how to sell our products and services
- Develop incentives to help increase sales performance
- Handle customer escalations, questions, and issues
- Achieving growth and hitting sales targets by successfully managing the retail team
Rep 2 Retail Sales
COMCAST CABLE COMMUNICATIONS, INC
06.2009 - 12.2015
- Demonstrate products and show consumers how to maximize their features.
- Sell additional services by recognizing opportunities to up-sell accounts, explaining new features
- Resolve customer complaints regarding sales and service.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Provide services to customers, such as order placement or account information.
- Handle distribution and activation of equipment.
Retention/Sales Representative
COMCAST CABLE COMMUNICATIONS, INC
08.2005 - 06.2009
- Received inbound calls including transferred sales leads and calls from current and potential customers.
- Retention of customers by discovering needs and demonstrating value in our products.
- Promoted our products and services
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Met Quality Assurance Requirements and other key performance metrics.
Teller
LASALLE BANK
09.2004 - 07.2005
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Education
ASSOCIATE OF ARTS -
Morton College
Cicero, IL01.2005
Skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment
- Microsoft, Comcast systems and tools
- Experienced and self-motivated manager bringing forth valuable industry experience and a passion for leadership with over 19 years of sales experience
- Team leadership
- Staff training and development
- Relationship building
- Cross-functional teamwork
LANGUAGES
Bilingual in both English and Spanish
Awards
Career Path graduate, Professional Development Program graduate, Active Community Service Lead for our Employee Resource Group, Unidos, Life Saver Award
Timeline
Manager 1, Individual Direct Sales
COMCAST CABLE COMMUNICATIONS, INC
11.2023 - Current
Regional Manager- Indirect Retail
COMCAST CABLE COMMUNICATIONS, INC
11.2018 - 11.2023
Retail Account Executive/Interim Manager
COMCAST CABLE COMMUNICATIONS, INC
12.2015 - 11.2018
Rep 2 Retail Sales
COMCAST CABLE COMMUNICATIONS, INC
06.2009 - 12.2015
Retention/Sales Representative
COMCAST CABLE COMMUNICATIONS, INC
08.2005 - 06.2009
Teller
LASALLE BANK
09.2004 - 07.2005
ASSOCIATE OF ARTS -
Morton College
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