Aurora Blackwell
Cleburne
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
American Ceramic Supply
05.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain organized store displays and inventory management.
- Implemented product promotions, driving customer engagement and increasing sales opportunities.
- Monitored stock levels and coordinated reordering processes to ensure product availability.
- Analyzed customer feedback to identify trends and recommend improvements for service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Delivery driver
Uber/door dash/spark/favor
10.2022 - 07.2024
Overnight Grocery Stocker
Walmart
06.2020 - 10.2022
- Organized and replenished inventory to maintain optimal stock levels across all departments.
- Collaborated with team members to ensure efficient product placement and merchandising standards.
- Operated warehouse equipment, including forklifts and pallet jacks, adhering to safety protocols.
- Trained new staff on stocking procedures, best practices, and safety compliance measures.
- Monitored expiration dates and rotated stock to minimize waste and enhance product freshness.
- Assisted in inventory audits, ensuring accuracy in stock counts and reducing discrepancies.
- Implemented process improvements that increased efficiency in restocking procedures and workflow management.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Housekeeper
Best Western
07.2018 - 03.2020
- Maintain a high standard of cleanliness in guests rooms and common areas, Monitor and maintained supplies and equipment, Respond quickly and appropriately to special requests made by guests, Find, monitor, and report any potential safety hazards, Collect linens and assist in laundry, adhere to all safety and hygiene guidelines and OSHA standards.
Manager’s Assistant
C & M Ceramics
06.2016 - 08.2016
- Assist customers find items, assist customers with painting and choosing paints. load/ unload kiln, prepare greenware and ceramics for painting, cash in/out register, work at cash register, cleaning.
Office Employee
Valencia Church of Christ
02.2016 - 03.2016
- The job duties included organizing paper documents that had piled up over the twelve years that the church was running and digitalizing all of them so that they could move out of the building by March 1st. It also included helping them move all of the furniture and other items in the building to either storage or the new building they moved to.
Education
Associates Degree - General Studies
UNM Valencia
05.2019
Skills
- Diverse administrative responsibilities
- Group organization and task delegation
- Managing multiple teams simultaneously
- Financial transaction handling
- Independent store management
- Effectively managing stress in fast-paced settings
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Stocking and receiving
Timeline
Sales Associate
American Ceramic Supply
05.2024 - Current
Delivery driver
Uber/door dash/spark/favor
10.2022 - 07.2024
Overnight Grocery Stocker
Walmart
06.2020 - 10.2022
Housekeeper
Best Western
07.2018 - 03.2020
Manager’s Assistant
C & M Ceramics
06.2016 - 08.2016
Office Employee
Valencia Church of Christ
02.2016 - 03.2016
Associates Degree - General Studies
UNM Valencia
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