Aurora Butler
Saint Paul,USA
Summary
Client-focused Account Coordinator with extensive experience managing high-volume workloads, coordinating cross-functional teams, and delivering exceptional service in fast-paced, deadline-driven environments. Highly skilled in anticipating issues, analyzing data to guide decisions, and streamlining processes to improve efficiency and client outcomes. Adept at vendor coordination, project scheduling, documentation management, and keeping multiple moving parts aligned. Known for elevating client satisfaction through proactive communication, accuracy, and operational excellence.
Overview
8
8
years of professional experience
Work History
New Business Coordinator
Pacific Life Insurance Company
Newport Beach, CA
09.2023 - 03.2025
- Managed approximately 100 active client cases, coordinating all stages of the underwriting workflow to ensure on-time and accurate processing.
- Collaborated with internal teams and vendors to gather requirements, resolve issues quickly, and maintain seamless project flow.
- Served as the main day-to-day contact for clients, providing updates, collecting information, and preventing delays through early issue identification.
- Audited and finalized policy contracts with 98% accuracy, ensuring full compliance and alignment with client goals.
- Identified and resolved workflow process inefficiencies, reducing overall processing time by 12%.
Customer Success Manager
Adit
San Diego, CA
09.2021 - 11.2022
- Managed 80 active client accounts, coordinating timelines, deliverables, and ongoing support while maintaining a churn rate below 4%.
- Acted as point of contact between clients, internal departments, and external partners to ensure alignment and consistent project execution.
- Escalated technical and product issues to the appropriate teams, driving timely resolutions and preserving client satisfaction.
- Maintained organized documentation—including reports, training materials, and schedules—to support accurate and efficient operations.
- Created an improved reporting method to ensure compliance with international medical marketing regulations, reducing operational risk and improving oversight.
Life Case Manager
Allianz Life Insurance Company
Minneapolis, MN
08.2017 - 09.2021
- Managed a high-volume portfolio of 300+ active cases, ensuring timely progression through each workflow stage.
- Acted as the primary communication lead for clients, delivering proactive updates, clarifying requirements, and mitigating issues before they affected progress.
- Built long-term client relationships through reliability, accuracy, and exceptional service quality.
- Led digital workflow training for clients, reducing submission errors by 14% and improving operational efficiency by 22%.
Education
Bachelor of Science - English/Technical Writing
University of Wisconsin–River Falls
River Falls, WI12-2013
Skills
- Client engagement strategies
- Data analysis
- Collaborative communication
- Time-sensitive execution
- Process enhancement
- Issue resolution expertise
- Workflow management excellence
Timeline
New Business Coordinator
Pacific Life Insurance Company
09.2023 - 03.2025
Customer Success Manager
Adit
09.2021 - 11.2022
Life Case Manager
Allianz Life Insurance Company
08.2017 - 09.2021
Bachelor of Science - English/Technical Writing
University of Wisconsin–River Falls