AURORA CASTRO
Tucson,AZ
Summary
Talented merchandising professional well-versed in managing markdowns, special events and seasonal promotions. Effective at moving stock, replenishing shelves and adjusting displays with efficiency and accuracy to meet challenging objectives.
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
11
11
years of professional experience
Work History
Merchandise Associate
Apollo Merchindising specialists
Tampa, FL
01.2022 - Current
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Constructed aisle displays and arranged end caps to promote specific products.
- Displayed appropriate signage for products and sales promotions.
- Transported and positioned floor displays with pallet jacks.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Merchandise Associate
Advantage Solutions
Irvine, CA
05.2020 - 12.2021
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Identified labels, trends and opportunities by sampling competitor shopping experiences.
- Managed vendor chargebacks and follow up to maintain balanced inventory.
- Put together, corrected and updated product assortment sheets.
- Developed and maintained seasonal plans to account for different department needs.
- Consulted with management and advertising teams to plan optimal promotions.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
Front Desk Associate
Comfort Suites Hotel
Tucson , AZ
06.2013 - 04.2020
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Verified and collected client payments.
- Answered phone and emails to make reservations and take guest information.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Education
Some College (No Degree) - BASIC Computors
Rio Salodo College
Goodyear, AZSkills
- Sales abilities
- Marketing knowledge
- Retail experience
- Markdowns expertise
- Product placements
- Pricing standards
- POS
- Display resetting
- Friendly and outgoing
- Visual displays
- POS systems knowledge
- Restocking processes
Timeline
Merchandise Associate
Apollo Merchindising specialists
01.2022 - Current
Merchandise Associate
Advantage Solutions
05.2020 - 12.2021
Front Desk Associate
Comfort Suites Hotel
06.2013 - 04.2020
Some College (No Degree) - BASIC Computors
Rio Salodo College