Aurora Chagnon
San Diego,CA
Summary
A dedicated Medical Support Assistant with a focus on delivering high-quality patient care while streamlining office processes. Experienced in handling imaging services, healthcare data, and record reviews to support clinic operations. Highly adaptable and resourceful, with a proven ability to adjust to evolving patient care environments. Known for strong organizational skills, excellent people skills, and a deep understanding of patient protections. Enhances office efficiency by staying attuned to patient and staff needs and has expertise in electronic recordkeeping and insurance documentation.
Overview
8
8
years of professional experience
Work History
Medical Appointment Clerk (40 Hrs/wk)
Naval Medical Center
San Diego
08.2024 - Current
- Schedules and manages medical appointments, verifying patient eligibility through systems like DEERS, CHCS, and MHS GENESIS.
- Maintains accurate patient schedules using Government systems, ensuring appointments are booked according to access standards.
- Validates and updates patient demographic information before booking, handling appointment scheduling, rescheduling, and cancellations.
- Manages inbound and outbound calls, averaging 50-80 calls per day with a typical talk time of 3:30-4:20 minutes, ensuring patients have timely access to care, including specialty referrals and preventative health appointments.
- Documents and processes appointment requests, referrals, and secure messages, following TRICARE and DHA policies.
- Coordinates with other Military Treatment Facilities (MTFs) to meet beneficiary healthcare needs.
- Ensures all staff are trained in medical terminology, TRICARE program details, and customer service, meeting performance standards and staying updated on program changes.
- Maintains sufficient staffing to handle projected call volumes, minimizing blocked calls, abandonment, and wait times, with all calls answered within 60 seconds.
Dental Assistant/Front Office (32 Hrs/wk)
Island In The Hills
San Diego, CA
03.2023 - 07.2024
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures (crowns build-up/preparation, fillings, root canals, orthodontics, crown delivery, denture delivery, and extraction)
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Explained dental services and payment plans to help patients make informed decisions.
- Verified patients insurance.
- Prepared dental materials such as composite resin, impression material and cements for use by the dentist.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Dental Assistant/Sterile Technician (40 Hrs/wk)
Moonlight Beach Dental
Encinitas, CA
08.2022 - 03.2023
- Cleaned and sterilized instruments and equipment following policy procedures, industry standards and manufacturer instructions for use.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Did blood draws on patients who were in surgery for a tooth extraction so that doctor could perform platelet rich fibrin (PRF).
- Periochart for hygienist.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Medical Assistant (40hrs/wk)
CCare
San Marcos
03.2021 - 06.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for patients in clinic and hospital environments.
Dispatcher (40 Hrs/wk)
United States Marine Corps
, Japan
04.2019 - 08.2020
- Maintained updated and detailed records of calls in physical and electronic database
- Went 4 months without driver accident by staying up to date and alerting drivers' of traffic and weather hazards in real time.
Motor Transportation Operator (40 Hrs/wk)
United States Marine Corps
, Japan
01.2017 - 04.2020
- Managed loading, unloading, and safety of all personnel, cargo, and equipment
- Cleaned and maintained vehicles and assessed vehicles for damage after each shift
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Platoon Sergeant (40 Hrs/wk)
United States Marine Corps
, Japan
08.2019 - 03.2020
- Experienced in the professional development for 25 Marines through implemented methods of constructive counseling and feedback, training, and mentorship
- Presented an organized way for a department to get training done smoothly and keeping track of personnel training.
Unite Movement Control Center (40 Hrs/wk)
United States Marine Corps
, Japan
03.2019 - 08.2019
- Coordinated and collaborated 860 objective between 9 different departments, while systematically communicating the statuses of any progressions and interferences
- Handled 70 calls during the hours of 0730-1800 to address customer inquiries and concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance records, consistently arriving at work ready to start immediately
- In support and users, research, identify, document, recover technical issues, responsibility issue, and maintenance equipment that was valued over 3 million dollars
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Licensing Program Instructor (40 Hrs/wk)
United States Marine Corps
, Japan
11.2017 - 07.2018
- Successfully created and sustained a network communication between significantly senior organizational members to streamline the effectiveness of workflow
- Reconstructed the department licensing system, resulting in the tracking of over 4,000 personnel's licensing and location more efficiently within the organization.
Education
Certification - Dental Assisting
Pima Medical Institute
San Marcos, CA02.2023
Associate of Arts - Liberal Art: Social And Behavioral
Miracosta College
Oceanside, CA12.2021
Diploma - Medical Assisting
UEI
Oceanside, CA05.2021
Bachelor of Science - Registered Health Information Technician
Purdue University
West Lafayette, INSkills
- Answer clinic telephones and greet patients
- Address patient questions about appointment times, healthcare benefits, waiting times, clinic services, and other general inquiries (excluding diagnosis and treatment)
- Enter and retrieve data from electronic healthcare records (eg, MHS Genesis)
- Ensure accurate patient identification, eligibility status, and update patient information
- Transcribe physician orders following Standard Operating Procedures (SOP)
- Schedule all types of appointments for patients via phone or in-person
- Demonstrate effective time management
- Exhibit leadership skills
- Utilize computer skills, including proficiency in Excel and Word
- Use Outlook for communication and scheduling
- Coordinate appointment scheduling and patient management
- Provide excellent customer service
- Plan and organize tasks efficiently
- Adhere to HIPAA and OSHA regulations
- Communicate clearly with patients and staff
Awards
- Student of the month in June 2022 while attending PIMA.
- Valedictorian for Medical Assistant.
- 7 Presidential Awards while attending UEI.
- Student Mentor while attending UEI.
- Received a Certificate of Commendation while serving in the military.
- Received 15 Letters of Appreciation while in the military.
Timeline
Medical Appointment Clerk (40 Hrs/wk)
Naval Medical Center
08.2024 - Current
Dental Assistant/Front Office (32 Hrs/wk)
Island In The Hills
03.2023 - 07.2024
Dental Assistant/Sterile Technician (40 Hrs/wk)
Moonlight Beach Dental
08.2022 - 03.2023
Medical Assistant (40hrs/wk)
CCare
03.2021 - 06.2021
Platoon Sergeant (40 Hrs/wk)
United States Marine Corps
08.2019 - 03.2020
Dispatcher (40 Hrs/wk)
United States Marine Corps
04.2019 - 08.2020
Unite Movement Control Center (40 Hrs/wk)
United States Marine Corps
03.2019 - 08.2019
Licensing Program Instructor (40 Hrs/wk)
United States Marine Corps
11.2017 - 07.2018
Motor Transportation Operator (40 Hrs/wk)
United States Marine Corps
01.2017 - 04.2020
Certification - Dental Assisting
Pima Medical Institute
Associate of Arts - Liberal Art: Social And Behavioral
Miracosta College
Diploma - Medical Assisting
UEI
Bachelor of Science - Registered Health Information Technician
Purdue University
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