Aurora Cosgriffe
Billings,MT
Summary
Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 2 years of facilitation experience to a challenging new role.
Overview
9
9
years of professional experience
Work History
Training Facilitator
Charter
09.2018 - 11.2023
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed curriculum by incorporating multimedia elements, interactive activities, best practices, and sales strategies.
- Coach, motivate, and develop sales and retention teams
- Increased sales revenue by developing and implementing effective sales strategies.
- Identified areas in need of improvement and implemented solutions.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
Manager
Crazy Mountian Resturaunt
05.2015 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Billings Sr High School
Billings, MTBachelor of Science - Education And Sociology
MSU-BIllings
Billings, MT05.2024
Skills
- Curriculum Development
- Program Evaluation
- Assessments administration
- Class/ Workshop Preparation
- Agent and Trainer coaching
- Customer Service
- Professionalism
- Proficient in Microsoft Office, Excel, Word, Publisher, and PowerPoint
- Remote and In-Person Training
- Communication
- Detail Oriented, Efficient
- Dedicated to Excellence
Timeline
Training Facilitator
Charter
09.2018 - 11.2023
Manager
Crazy Mountian Resturaunt
05.2015 - 04.2018
High School Diploma -
Billings Sr High School
Bachelor of Science - Education And Sociology
MSU-BIllings