Aurora Del Real
Springdale,AR
Summary
Dynamic leader with a proven track record at Mc Donald’s, excelling in customer service management and strategic planning. Skilled in inventory and cash management, I significantly reduced staff turnover by implementing effective training and retention strategies. Expert in fostering team leadership and enhancing customer relations, leading to a notable increase in customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
Mc Donald’s
08.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Hamburgerology - Training
Hamburger University
Chicago, IL06.2019
High School Diploma -
Ontario High School
Ontario, CA06.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team motivation
- Team Building and Leadership
- Recruiting and Hiring
- Supply Ordering
- Policies and Procedures
- Documentation And Reporting
- Strategic thinker
- Payroll Management
Languages
English
Native or Bilingual
Timeline
Store Manager
Mc Donald’s
08.2008 - Current
Hamburgerology - Training
Hamburger University
High School Diploma -
Ontario High School
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