Aurora DiPeso
Software Developer
Hansville,WA
Summary
Software Developer talented at translating customer requirements into testable engineering plans. Maintains exceptional development quality from conception through distribution. Works alongside clients and colleagues through all stages of development to produce exceptional final products.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Software Developer
Symetra
Bellevue, WA
11.2021 - Current
- Collaborate with stakeholders to triage user stories and gather requirements
- Analyze user requirements
- Develop and implement solutions for business needs
- Support testing and implementation of solutions
- Provide technical support for business applications
- Proficient in Python, JavaScript, C/C++, SQL Server, HTML, Git, and VBA
- Proficient in Agile methodology
- Developed clear specifications for project plans using customer requirements.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Claims Examiner Specialist
Symetra
Bellevue, WA
05.2016 - 11.2021
- Guide beneficiaries through claims process
- Process transactions within set production and quality goals
- Handle escalated and complex claims cases as a member of the Lead team
- Monitor accounting and tax reports to ensure accurate reporting of claims
- Collaborate on process improvements and creating documentation of best practices
- Train members of claims team on process changes
- Synthesized data into comprehensive quarterly written reports for management
- Developed macro to automate manual processes which improved speed and productivity on claims intake
- Improved claims process to reduce errors related to tax reporting and developed training materials and trained claims team on new process
- Worked with cross departmental team to complete tax audit
- Collaborated with Business Analyst team on reporting and fixing system issues
Customer Service Representative
Symetra
Bellevue, WA
03.2014 - 05.2016
- Assist other CSRs on complex and escalated cases as member of Resolution Team
- Process high volume of transactions within set production and quality goals in between calls
- Collaborate on process improvements
- Offered assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
Softlines Team Member/cashier
Target
Lynnwood, WA
06.2011 - 03.2014
- Provide exceptional customer service to target guests
- Monitor fitting room/attending to guest needs at fitting room
- Assist with returns at Guest Service desk
- Cross trained in stockroom and Ad setup/take down
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Created seasonal displays to showcase new and promotional merchandise.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Maintained productive, efficient approach to all tasks.
Cashier
Sears
Anchorage, AK
05.2009 - 07.2011
- Helped customers complete purchases, locate items and join reward programs.
- Maintain clean and professional appearance of work center
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
No Degree - Software Development
Udacity
Online 05.2001 -
B.A. - Computer Science
Thomas Edison State University
Online 07.2019 - 04.2021
B.A. - Anthropology
University of Alaska Anchorage
Anchorage, AK 10.2008 - 05.2013
High School Diploma -
Shorecrest High School
Shoreline, WA 09.2002 - 06.2005
Skills
Programming
Software Development
Azure development
Customer Service
Process Improvement
Technical Support
Technical Analysis
Accomplishments
- Completed the Business Analysis Upskilling Internship at Symetra (2021)
- Contributed to successful launch of online self-service address updates for the Life Division through requirements gathering, elicitation, collaboration with stakeholders, and user acceptance testing
- Completed the Benefits Division Mentorship Program at Symetra as a mentee (2022)
- Paired with Underwriting Department Regional Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Software Developer
Symetra
11.2021 - Current
B.A. - Computer Science
Thomas Edison State University
07.2019 - 04.2021
Claims Examiner Specialist
Symetra
05.2016 - 11.2021
Customer Service Representative
Symetra
03.2014 - 05.2016
Softlines Team Member/cashier
Target
06.2011 - 03.2014
Cashier
Sears
05.2009 - 07.2011
B.A. - Anthropology
University of Alaska Anchorage
10.2008 - 05.2013
High School Diploma -
Shorecrest High School
09.2002 - 06.2005
No Degree - Software Development
Udacity
05.2001 -