Aurora Edwards
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Laser Fun Zone
12.2021 - Current
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Production/Sales Associate
Pick-N-Pull
01.2018 - 08.2020
- Started as production working to process wrecked or unwanted vehicles for both customers and recycle purposes
- At present working as a sales associate to serve quick and efficient customer care
- In both positions maintaining safety and proper work environments inside the yard as well as sales floor.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Backline and register closer
Arby's
01.2016 - 01.2017
- Opening and closing the store consisted in retail and customer services as well as the maintenance of the store
- Management responsibilities in training coworkers, inventory logs and register upkeep
- Main tasks for backline was the prepping, and cooking the crafts of Arby's.
Overnight Frozen Associate
Wal-Mart
01.2014 - 01.2016
- Entailed helping customers to succeed their needs
- Sorted and organized back rooms, shelves, and displays to appeal to the customers
- Prepping and maintenance for the next shift.
Cadet Lieutenant
Bald Hills Fire Department Cadet Program
01.2012 - 01.2015
- Trained in firefighter and EMT skills
- As Lieutenant responsibilities include planning, leading, and executing training drills, fundraisers, and events.
Education
High School Diploma -
Yelm High School 12
Yelm, WA06.2013
Skills
- Administration and Reporting
- Consulting
- Goal Setting
- Documentation And Reporting
- Problem Resolution
- Human Resources Management
- Technical Proficiency
- Retail Operations Management
- Staff Training and Development
- Project management abilities
- Hiring and Training
- Product and service knowledge
Timeline
Assistant Manager
Laser Fun Zone
12.2021 - Current
Production/Sales Associate
Pick-N-Pull
01.2018 - 08.2020
Backline and register closer
Arby's
01.2016 - 01.2017
Overnight Frozen Associate
Wal-Mart
01.2014 - 01.2016
Cadet Lieutenant
Bald Hills Fire Department Cadet Program
01.2012 - 01.2015
High School Diploma -
Yelm High School 12