Aurora Flores Tapia
Anderson ,SC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
Sales Manager
Modern Roofing
10.2021 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist
Piedmont Children's Clinic
01.2019 - 10.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected [Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cafeteria Worker
AnMed Health Medical Center
03.2017 - 01.2019
- Tracked meal purchases and accepted payments at cash register.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Prepared ingredients and recipe components ahead of time.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.+
Education
High School Diploma -
Pendleton High School
Pendleton, SC05-2004
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Modern Roofing
10.2021 - Current
Receptionist
Piedmont Children's Clinic
01.2019 - 10.2021
Cafeteria Worker
AnMed Health Medical Center
03.2017 - 01.2019
High School Diploma -
Pendleton High School
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