Aurora Fuentes-Martinez
Russell
Summary
Dynamic and results-oriented professional with extensive experience in office administration and team collaboration. Excelled at Russell County Treasurer's Office by enhancing data management processes and boosting customer satisfaction. Demonstrated proficiency in verbal communication and records management, achieving operational excellence without compromising on professionalism or maturity.
Overview
36
36
years of professional experience
Work History
Office Clerk
Russell County Treasurers Office
05.2024 - Current
- Handled incoming business and client requests for information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Secretary
Russell High School
03.2019 - 05.2024
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Store Room Clerk
Russell Regional Hospital
07.2017 - 03.2019
- Exhibited outstanding attention to detail when conducting physical counts during annual inventory audits, resulting in more accurate financial reporting and forecasting efforts.
- Maintained orderly stockroom for ease of retrieval.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Adhered to safety regulations and practiced safe work habits.
- Translated for patients
Executive Secretary
Morton County Health Systems
06.2015 - 07.2017
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Collated and distributed agendas and minutes for all executive meetings.
Admissions Clerk
Coon Memorial Hospital
07.2010 - 05.2012
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Greeted patients warmly to increase comfort and create rapport.
- Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
- Completed preliminary paperwork for incoming and outgoing patients.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Department Manager
Walmart
02.1989 - 11.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Established clear performance expectations for staff members which led to increased accountability.
Education
Associate of Arts - Behavioral Management
Western Texas College
05-1992
Skills
- Verbal communication
- Data management
- File organization
- Team collaboration
- Records management
- Filing systems
- Professional and mature
- Office administration
- Schedule and calendar management
- Mail handling
- Document scanning
- Scheduling and calendar management
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk
Russell County Treasurers Office
05.2024 - Current
Secretary
Russell High School
03.2019 - 05.2024
Store Room Clerk
Russell Regional Hospital
07.2017 - 03.2019
Executive Secretary
Morton County Health Systems
06.2015 - 07.2017
Admissions Clerk
Coon Memorial Hospital
07.2010 - 05.2012
Department Manager
Walmart
02.1989 - 11.2007
Associate of Arts - Behavioral Management
Western Texas College
Similar Profiles
Cheryle SawyerCheryle Sawyer
Account Technician at Spartanburg County Treasurers OfficeAccount Technician at Spartanburg County Treasurers Office
Ashley KingAshley King
911 Dispatcher at Russell County Sheriff's Office911 Dispatcher at Russell County Sheriff's Office
Irma Bustillos RuizIrma Bustillos Ruiz
Staff Services Analyst/Outreach Specialist at State of California - State Treasurers OfficeStaff Services Analyst/Outreach Specialist at State of California - State Treasurers Office