Aurora Johnston
Phenix City
Summary
Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets, and payroll. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance. Quality-driven Accounting Clerk with 1 year working with teammates to support accounting functions. Consistently accurate when entering data and expert at proofreading, identifying mistakes quickly and informing supervisors of issues for error-free bookkeeping. Motivated Accounting Clerk familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Knowledgeable Accounting Clerk training in accounting processes and procedures. Motivated to keep records current and accurate and to maintain sound financial systems. Detail-oriented and methodical with strong analytical and communication skills.
Overview
20
20
years of professional experience
Work History
Cashier/CSR II
Russell County Water Authority
04.2024 - Current
- Entered invoices into account software, updated accounts and identified aging balance ready for collections activities
- Updated accounting ledger and journals with updated transaction information
- Kept records current and accurate with skilled reconciliations and variance resolutions
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records
- Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives
- Processed both outgoing and incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Managing and processing invoices to ensure accurate billing and timely payments
- Maintaining billing records and providing customer support regarding billing inquires
- Performing daily closing and balancing of payments and receipts
Project Coordinator
Flournoy Construction Group
07.2022 - 04.2024
- Coordinate project management activities, resources, equipment, and information
- Break projects into doable actions and set timeframes
- Liaise with clients to identify and define requirements, scope and objectives
- Assign tasks to internal teams and assist with schedule management
- Make sure that clients’ needs are met as projects evolve
- Help prepare budgets
- Analyze risks and opportunities
- Act as the point of contact and communicate project status to all participants
- Work with the Project Manager to eliminate blockers
- Issue all appropriate legal paperwork (e.g., contracts and terms of the agreement)
- Create and maintain comprehensive project documentation, plans, and reports
- Ensure standards and requirements are met through conducting quality assurance tests
- Kept projects on schedule by managing deadlines and adjusting workflows.
Accounting Clerk
Columbus Water Works
12.2013 - 07.2022
- Entered invoices into account software, updated accounts and identified aging balance ready for collections activities
- Updated accounting ledger and journals with updated transaction information
- Kept records current and accurate with skilled reconciliations and variance resolutions
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records
- Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives
- Processed both outgoing and incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Bank Teller
WellsFargo Bank
12.2008 - 11.2011
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Reconciled cash and checks against computer records at end of shift
- Responded and assisted customers with account inquiries and updates
- Entered transactions into computer and issued customer receipts
- Explained bank services, financial products, and applicable fees to customers
- Identified customers’ financial needs, goals and objectives and offered appropriate financial products to suit needs
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations
- Welcomed customers and offered pleasant service during their entire transaction
- Served large numbers of customers during high volume shifts and remained composed and professional in stressful situations
- Maintained confidentiality of bank records and client information
Customer Service Representative
DISH Network
12.2004 - 09.2008
- De-escalated problematic customers concerns, maintaining calm and friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems, and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them from problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assisted customers with account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic system
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Remained constantly aware of customers’ activity to ensure a safe secure shopping environment
- Assisted customers’ needs and upsold products and services to maximize sales
Education
Associate of Applied Science - Medical Assisting
Parks College
Thornton, CO05.2008
High School Diploma - undefined
Russell County High School
Seale, AL05.2001
Skills
- Month-end documentation
- Time Management
- Collections and invoice processing
- Account evaluation
- General ledger accounting
- Team collaboration
- Strategic Planning
- Report preparation
- Research and due diligence
- Payment processing
- Sales commission knowledge
- GL reconciliation
- Work ethic and integrity
- Payment collection
Timeline
Cashier/CSR II
Russell County Water Authority
04.2024 - Current
Project Coordinator
Flournoy Construction Group
07.2022 - 04.2024
Accounting Clerk
Columbus Water Works
12.2013 - 07.2022
Bank Teller
WellsFargo Bank
12.2008 - 11.2011
Customer Service Representative
DISH Network
12.2004 - 09.2008
High School Diploma - undefined
Russell County High School
Associate of Applied Science - Medical Assisting
Parks College
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