Aurora Kantarjian
Boca Raton,FL
Summary
Banking professional with comprehensive experience in financial services, adept at managing client needs and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and quarterly goals through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Banker-ME
JPMorgan Chase
08.2019 - Current
- Facilitated account openings and closings, ensuring compliance with regulatory standards and Chase procedures.
- Maintained an accurate cashbox, vault and ATM
- Supported branch management with administrative tasks such as scheduling appointments, conducting audits, ordering and maintaining cash, assisting in closing procedures, submitting tickets to fix/clean up the branch and maintaining office supplies inventory.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Cross-sold credit cards, loans and other bank products by referring clients from the teller line/platform to bankers.
- Assisted clients in selecting appropriate banking products.
- Collaborated with team members to streamline processes for improved operational efficiency.
- Trained new staff on banking systems and customer service best practices, enhancing team performance.
- Trained new hires on customer service policies and procedures.
- Established rapport with new and existing clients to increase satisfaction and loyalty.
- Referred customers to other Lines of Business for specialized services.
- Educated customers on online banking and mobile banking applications.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Resolved complex client issues by coordinating with relevant Lines of Business, ensuring timely resolution and customer satisfaction.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Sales Associate
Old Navy
06.2019 - 08.2019
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and open Old Navy Credit Cards to promote loyalty, satisfaction and sales numbers
- Explained Old Navy Card approval process to customers worried about their credit score to guarantee their application
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Maintained 20-30% in email goals and opened 1-2 cards on average
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Associate of Arts - Business
Palm Beach State College
Boca Raton, FL01-2021
High School Diploma - undefined
Saint John Paul II Academy
Boca Raton, FL05.2019
Skills
- Branch operations
- Self-motivated nature
- Analytical thinking
- Relationship building
- Creative thinking
- Cross-selling and partner referrals
- Operations management
- Audit procedures
- Follow-up skills
- Resourcefulness
- Employee training assistance
- Relationship management
- Persuasive communication style
Accomplishments
5 years at Chase
Certification
Notary Public
Languages
Armenian
Full Professional
Timeline
Associate Banker-ME
JPMorgan Chase
08.2019 - Current
Sales Associate
Old Navy
06.2019 - 08.2019
High School Diploma - undefined
Saint John Paul II Academy
Associate of Arts - Business
Palm Beach State College