Aurora Lail
Shallotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Smoothie Maker
Tropical Smoothie Cafe
Shallotte, NC
08.2023 - Current
- Followed company policies and procedures while performing duties.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stocked shelves with ingredients for smoothie preparation.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register to process payments from customers.
Barista
OIB Surf n Java
Shallotte, NC
03.2020 - 05.2023
- Prepared and served hot or cold beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested appealing products.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Associate of Science - Dental Hygiene
Cape Fear Community College
Wilmington, NCAssociate of Science - Dental Hygiene
Brunswick Community College
Supply, NCSkills
- Stocking and Replenishment
- Customer Relations
- Menu Memorization
- Cash Handling
- Resolving Complaints
- Order Preparation
- Calculating Bills
References
References available upon request.
Timeline
Smoothie Maker
Tropical Smoothie Cafe
08.2023 - Current
Barista
OIB Surf n Java
03.2020 - 05.2023
Associate of Science - Dental Hygiene
Cape Fear Community College
Associate of Science - Dental Hygiene
Brunswick Community College