Aurora Lemus
El Paso
Summary
Dynamic professional with expertise in translation and claims processing at TransPerfect Translations and Fred Loya. Proven ability to ensure translation accuracy and enhance customer satisfaction through effective communication and quality assurance. Bilingual in Spanish and English, with a strong focus on cultural awareness and critical thinking to deliver exceptional results.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Translator
TransPerfect Translations
03.2024 - 08.2024
- Translated documents from [Language] to [Language].
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Translated for Banks, Hospitals and Insurance.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
Claims Processor
Fred Loya
06.2023 - 01.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Retail Manager
Dixxon Flannel Company
11.2020 - 02.2022
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
Associate of Arts - Liberal Arts
El Paso Community College
El Paso, TX01-2014
High School Diploma -
Silva Health Magnet High School
El Paso, TX01-2008
Skills
- Translation accuracy
- Technical document translation
- Language proficiency
- Error correction
- Client communication
- Cultural awareness
- Quality assurance
- Customer service
- Team collaboration
- Critical thinking
- Fluent in Spanish and English
- Verbal and written communication
Timeline
Translator
TransPerfect Translations
03.2024 - 08.2024
Claims Processor
Fred Loya
06.2023 - 01.2024
Retail Manager
Dixxon Flannel Company
11.2020 - 02.2022
Associate of Arts - Liberal Arts
El Paso Community College
High School Diploma -
Silva Health Magnet High School
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