Aurora Linares
Bayonne
Summary
College student and experienced professional, with foundational experience in handling patients, adults, children and customer inquiries. Fast learner, dependable, and ambitious. Skilled in effective communication, Epic EMR system software, with a proven ability to learn quickly and adapt to new challenges. Committed to delivering exceptional service and contributing to team success.
Overview
7
7
years of professional experience
Work History
Front Desk/ Call Center Representative
Brescia and Migliaccio
05.2023 - Current
- Handled patients inquiries, providing prompt and accurate information for patients /calling patient and booking appointment through Epic EMR system
- Assisted in maintaining all call center database by recording information
- Received training on effective communication and problem-solving techniques to enhance patient support
- Insurance Verification
Teacher Assistant
All Saints Catholic Academy
09.2021 - 05.2023
- Organize activities and games to keep children entertained and engage to enhance physical and intellectual growth
- Plan and assist teachers with daily agendas
- Provide support to the students with classwork and personal tasks
- Assist with school events such as: book fairs, bake sales, school shows and school parties
- Monitor attendance tracker and students’ progress reports
Front Desk/ Operations/Intern
University Prep Charter Middle School
01.2020 - 08.2022
- Assist with organizing information of newly registered students
- Design and create new bulletin board themes
- Operations
- Front desk
- Created an art and crafts curriculum that aims to increase social and emotional learning
- Prepared lesson by coming up with goals for each session, creating slides, and facilitating group lessons
- Managed student behavior
Intern / Email and Excel organizer
Round 2 Resources
09.2018 - 12.2020
- Organized donation fundraising events
- Scheduled pickup of donated items / Coordinated with clients to deliver donated items
- Assisted with office work, including emailing clients, organizing records of donations
Education
Associate degree - Human Services (Pre-Social Work)
Hudson County Community College
Jersey City, NJBachelor of Science - Social Work
Walden University
Minneapolis, MN12.2024
Skills
- Empathy
- Active Listening
- Patience
- Information Gathering
- Social media
- Spreadsheets/ computer proficiency (like Microsoft Office)
- Oral and Written Communication
- Data entry
- Epic EMR
- Punctuality
- Enthusiasm
- Organization
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk/ Call Center Representative
Brescia and Migliaccio
05.2023 - Current
Teacher Assistant
All Saints Catholic Academy
09.2021 - 05.2023
Front Desk/ Operations/Intern
University Prep Charter Middle School
01.2020 - 08.2022
Intern / Email and Excel organizer
Round 2 Resources
09.2018 - 12.2020
Associate degree - Human Services (Pre-Social Work)
Hudson County Community College
Bachelor of Science - Social Work
Walden University
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