Summary
Overview
Work History
Education
Skills
Timeline
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AURORA LYNN RIVERA-YOUNG

Blaine,WA

Summary

Self-motivated and team oriented professional with expertise in analyzing customer financial accounts, customer relations and excellent communication skills, seeks opportunities in the Public sector where I can maximize my extensive years of experience to assist a diversified community, especially in the area of Tax Analysis.

Accomplished Professional with a successful track of maintaining a high level of customer satisfaction and leadership skills. Expertise in real estate tax analysis and transactions Ability to multi-task and maintain a high level of performance Excellent communication skills, both written and verbal Flexible and work well individually or as a team Detail oriented Self-motivated and can make decisions within the company's guidelines and policies Develops and instills trust with clients Ability to review multiple data sources for client accounts to verify account accuracy

Overview

42
42
years of professional experience

Work History

Office Staff/Administrative Assistant

Blaine Senior Center
Blaine, WA
11.2024 - Current
  • Entered data into spreadsheets using Microsoft Excel, or other similar programs.
  • Greeted visitors and provided general information about the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.

Assisted in the coordination of the Meals on Wheels program.

Business Owner/Escrow Closer

07.1983 - 04.2013
  • Monitor financial data for individual clients
  • Audit files for accuracy
  • Mentor staff
  • Lead in customer development
  • Mentored staff
  • Develop marketing strategies to position the business
  • Newcastle Escrow Corp.- Bellevue, WA (Business Owner)
  • Bright Beginning Day Care - Newcastle, WA (Business Owner)
  • Seattle First National Bank (now Bank of America)
  • Citizens Federal Bank (now Key Bank)
  • Title Companies include: Commonwealth Land Title; Old Republic Title; WFG National Title and Rainier Title

Education

Master - Business Administration

University of the Philippines

Licensed Designated Escrow Officer -

Washington Department of Financial Institutions

Licensed Limited Practice Officer -

Washington State Bar

Dale Carnegie Training -

Skills

  • Financial data review
  • Audit requirements
  • Verbal communication
  • Written communication
  • Interpersonal communication
  • Analytical skills
  • Organizational skills
  • Leadership expertise
  • Customer relationship management
  • Confidentiality
  • Tax laws interpretation
  • Tax regulations handling
  • Independent work
  • Project prioritization
  • Deadline management

Timeline

Office Staff/Administrative Assistant

Blaine Senior Center
11.2024 - Current

Business Owner/Escrow Closer

07.1983 - 04.2013

Master - Business Administration

University of the Philippines

Licensed Designated Escrow Officer -

Washington Department of Financial Institutions

Licensed Limited Practice Officer -

Washington State Bar

Dale Carnegie Training -

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AURORA LYNN RIVERA-YOUNG