Aurora Moninger
Hollidaysburg,PA
Summary
Well-rounded, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
CSP
H&r Block
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Customer Service Desk Representative & Cashier
Lowe's
04.2021 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced response time for customer inquiries by streamlining communication processes within the team.
- Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
- Took phone calls and transferred them to appropriate departments.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CSP
H&R Block
01.2020 - 04.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- I would like to make a note that the offices I worked at are only open January to April 15th; and that I was promoted to Assistant Team Leader in February of 2021.
Janitor
Lakemont Park
05.2019 - 12.2020
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- I would like to make note of this is a seasonal position as the Park is only open during Springtime/Summer/Christmas Season (Lights on the Lake). After Covid-19 hit I was unable to continue my work at H&R Block, and went back to my position at the Park when the time came.
Sales Associate; Girls, Boys, Infants & Toys
Boscov's
10.2019 - 12.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Altoona Area High Schoool
Altoona06.2019
Skills
- Time Management
- Organization and Time Management
- Self-Directed
- Flexible and Adaptable
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
CSP
H&r Block
01.2024 - Current
Customer Service Desk Representative & Cashier
Lowe's
04.2021 - 10.2022
CSP
H&R Block
01.2020 - 04.2021
Sales Associate; Girls, Boys, Infants & Toys
Boscov's
10.2019 - 12.2019
Janitor
Lakemont Park
05.2019 - 12.2020
High School Diploma -
Altoona Area High Schoool