Aurora Montenegro
Los Angeles,CA
Summary
Experienced Clinical Supervisor with proven expertise in staff supervision with over 24 years of experience in staff training and patient care. Skilled in enhancing patient care protocols and coordinating surgical schedules to optimize clinic efficiency ensuring adherence to safety protocols, contributing to improving patient satisfaction and operational efficiency. Dedicated Surgical Coordinator with strong skills in patient scheduling and clinical education. Expertise in leading teams to deliver exceptional patient care while maintaining compliance with HIPAA regulations.
Overview
28
28
years of professional experience
7
7
Certifications
Work History
Clinical Supervisor / Surgical Coordinator
White Memorial GYN/OB Medical Group
Los Angeles, California
04.2003 - Current
- Supervised clinical staff and ensured adherence to patient care protocols.
- Coordinated patient schedules to enhance clinic workflow and ensure effective resource allocation.
- Participated in team meetings to discuss best practices for client care.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Coordinated weekly work schedules for department employees.
- Interviewed applicants and made recommendations for new hires.
- Ensured that all safety protocols were followed at all times in the facility.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Managed daily surgery scheduling, aligning availability of surgeons and anesthesiologists for seamless operations.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Educated patients on pre-operative instructions, including fasting requirements, to ensure readiness for anesthesia.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled and confirmed patient appointments and consultations.
- Interviewed patients to complete case histories and intake forms.
Clinical Medical Assistant Supervisor
Crown City Medical Group
Pasadena, California
02.1998 - 03.2003
- Coordinated and supervised the daily workflow of clinical medical assistants.
- Supervised daily operations of clinical staff, ensuring efficient workflow in fast-paced medical environment.
- Provided direct supervision of clinical medical assistants during shift changes.
- Trained new medical assistants on procedures and patient interaction skills.
- Evaluated individual performance through observation and feedback sessions.
- Implemented quality assurance measures to enhance patient safety and satisfaction.
- Facilitated effective communication between healthcare providers and administrative teams to improve collaboration.
- Oversaw inventory management of medical supplies and equipment, enhancing clinic operational efficiency.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
MA - Medical Assistant Training
Corinthian Schools INC
Los Angeles, CA01-1997
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06-1988
CNA - Certified Nursing Assistant
Woodrow Wilson High School
Los Angeles, CA06-1988
Some College (No Degree) - Medical Assistant / Medical Terminology
East LA College
Monterey Park, CASkills
- Surgery Scheduling Coordinator
- Clinical skills
- Patient care protocol
- Clinical training
- Clinical education
- Staff training
- Staff supervision
- Staff scheduling
- HIPAA
- Employee training
- Back office Supervisor
Languages
English
Professional
Spanish
Professional
Certification
Health Care Interpreting Pilot Program (HCIPP)
Timeline
Clinical Supervisor / Surgical Coordinator
White Memorial GYN/OB Medical Group
04.2003 - Current
Clinical Medical Assistant Supervisor
Crown City Medical Group
02.1998 - 03.2003
MA - Medical Assistant Training
Corinthian Schools INC
High School Diploma -
Woodrow Wilson High School
CNA - Certified Nursing Assistant
Woodrow Wilson High School
Some College (No Degree) - Medical Assistant / Medical Terminology
East LA College