Aurora Morales
Rosemount,MN
Summary
Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Manager
Aeon Management
03.2020 - 05.2023
- Recruited to oversee newly acquired property that is the 2nd largest apartment complex in the state of Minnesota
- Responsibilities include working closely with the City of Brooklyn Park Representatives, organizations, community resources, Police Department, City inspectors, City community advocates, and company to restore and continue to provide homes for residents
- Working with and supervising a sizable employee team
- This role oversees multiple aspects within the housing industry including, training employees, help put systems and policies in place, file audits, assist in rolling out new policies and procedures, being a test site for new programs, and office organization
- Manage the daily operations and needs of the property, and being prepared to complete different tasks or emergencies that can occur within the industry
- Everyday responsibilities include leasing, advertising, community building, collecting and processing rents, resident communication, receivables, payables, application processing, move ins, move-out inspections, city inspections, meeting with vendors, assisting residents and employees
- Additional assigned tasks include weekly, monthly, and yearly reporting- financials, asset reports, budgets, employee reviews, trainings, and city meetings
- Continued professional relationships with Section 8, Catholic Charities, Lutheran Church housing program, Veteran Programs, Guild Incorporated and other programs offered by Ramsey County, Hennepin County, and Dakota County
- Current employment allows me to sustain my knowledge and continue to work with NOAH, Fair Housing and MHA.
Portfolio Director
Real Estate Equities
09.2016 - 03.2020
- Position with Real Estate Equities began as a Roving Property Manager, then promoted to a Portfolio Director after a year and a half
- My experiences and knowledge alike were shared and enhanced by the multiple different properties I was able to visit and assist with
- This role allowed me to train other employees, help put systems in place, create policies and procedures, complete file audits, help with file and office organization, and work closely with IT
- The many day operations and needs differ by property, and it was my responsibility to apply myself where the most help was needed
- Everyday responsibilities included leasing, advertising, community building, collecting and processing rents, resident communication, receivables, payables, application processing, move ins, move-out inspections, city inspections, meeting with vendors, assisting caretakers and maintenance where needed
- Ongoing responsibilities included weekly, monthly, and yearly reporting- financials, asset reports, and budgets
- Most recent experience was managing two new lease-up projects from the ground up in Rochester and working with HUD and NOAH Funding
- Additional responsibilities and experiences included working with Section 8, Catholic Charities, Lutheran Church housing program, Veteran Programs, Guild Incorporated and other programs offered by Ramsey County, Hennepin County, and Dakota County
- Continuous training in all fields including, Fair Housing and MHA.
Property Manager
Steven Scott Management
06.2012 - 09.2016
- In being a Leasing agent, I had to learn many new and exciting skills, such as working with construction, building, remodeling, flooring, roofing, and marketing vendors
- During this employment I completed continuous training in fair housing laws, leasing procedures, marketing, policies, and procedures
- I was also responsible for working with our maintenance technician, placing both purchase and work orders, doing move-ins and move -outs, unit inspections, and having the wonderful opportunity of working one on one with potential tenants and existing residents
- After only a few short months of employment, I was promoted to Assistant Property Manager
- Additional responsibilities and experience included working with Section 8, Catholic Charities, Lutheran Church housing program, Veteran Programs, Guild Incorporated and other programs offered by Ramsey County, Hennepin County, and Dakota County
- Continuous training in all fields including Fair Housing and MHA.
Store Manager
SILVER & STONES
10.2010 - 03.2012
- Responsibilities included overseeing any incoming and outgoing transactions, placing orders of product and supplies through different merchants, managing inventory, hiring and training personnel
- Including, store payroll, accounting, financial reporting, sales, promotions, advertising and budgets
- Silver and Stones was a unique jewelry store, with a southwestern flavor
- We carried Navajo artifacts and handmade jewelry
- We also had the pleasure of working with artists from India, Peru, Ecuador, and New York
- Our southwestern store carried pottery, handwoven rugs, handbags, and handcrafted jewelry that contained natural stones such as Turquoise, Onyx, Amber, Tiger-eye, Jasper, Lapis, Coral, and many others
- Once again, I was given the wonderful opportunity to expand my knowledge and experience in the retail environment
- Unfortunately, the owners needed to close the business due to relocation.
Education
High School or equivalent -
DEL RIO HIGHSCHOOL
Del Rio, Texas05.1996
Skills
- INTERPRETER
- ANALYTICAL
- CUSTOMER SERVICE MANAGEMENT
- RECEPTIONIST/ OFFICE MANAGEMENT
- ORGANIZATIONAL
- LEADERSHIP
- SUPERVISORY EXPERIENCE
- COMMUNICATION SPECIALIST
- FACILITY INSPECTIONS
- TEAM & STAFF TRAINING/ DEVELOPMENT
- EMPLOYEE SCHEDULING & PAYROLL
- RECRUITMENT AND HIRING
Certification
State of Texas Cosmetology License, 05/01/96, Del Rio High School Cosmetology
Affiliations
V.I.C.A.(VOCATIONAL INDUSTRIAL CLUBS OF AMERICA)
Professional Highlights
- Area Manager
- Marketing Display Supervisor
- Portfolio Director
- Leasing Agent/ Caretaker
- Lease-Up Project Manager
- Customer Service Rep
- Property Manager/ Assistant Property Manager
- Receptionist
- Store Manager/ Assistant Store Manager
- Product Knowledge/ Policy Trainer
- Lead Supervisor/ Lead
- Interpreter
- Supervisor/ Assistant Supervisor
- Analytical and Organizational Experience
References
- Barb Ransom, VP of Operations, 651-434-1224, Professional
- Markus Gaines, Business Owner/ Manager, 210-763-8961, Professional
- Angie Matuzak, Corporate Trainer, 612-810-0962, Professional
Honors Awards
- Company President Award
- Outstanding Employee Awards
- Employee of the Month Awards
- Leadership Awards
- V.I.C.A. Gold and Silver Medals
- V.I.C.A. Bronze National Medal
- JR.R.O.T.C. Outstanding Cadet
Hobbies and Interests
- Family movie and game nights
- Special Events
- Outings and Trips
- School Events
- Crafts
- Volunteering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Manager
Aeon Management
03.2020 - 05.2023
Portfolio Director
Real Estate Equities
09.2016 - 03.2020
Property Manager
Steven Scott Management
06.2012 - 09.2016
Store Manager
SILVER & STONES
10.2010 - 03.2012
High School or equivalent -
DEL RIO HIGHSCHOOL
State of Texas Cosmetology License, 05/01/96, Del Rio High School Cosmetology
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