Summary
Overview
Work History
Education
Skills
Objective
Certification
Timeline
Generic

Nicole S. President

Baltimore,MD

Summary

Dynamic and Results-Driven Healthcare Professional with over 20 Years of experience in providing stellar customer service as well as managing and coordinating Healthcare Teams. Proven leadership in overseeing Certified Medical Assistants (CMA), enhancing team productivity, improving patient care workflows, and ensuring adherence to regulatory standards. Skilled in optimizing operations, mentoring staff, and fostering a collaborative patient centered environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Assistant, Team Lead II

Calvert Medical Group
01.2018 - Current
  • Administrative: Intake, review charts, review lab test results, complete administrative forms
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Test study coordinator-created and managed schedules, supported clinical operations, assisted in conducting in clinic weekly huddles/monthly meetings
  • Patient care - implemented patient studies and other care plans, responsible for patient blood draws
  • Staff Oversight- lead mandatory in-services, responsible for timely evaluations of clinical staff
  • Held position of FMLA/ Disability liaison and "document expert"
  • Facilitated medication management as "medication electronic submission expert", and pharmacy / patient liaison
  • Assisted providers with procedures and routed patients to other services when needed through referral process
  • Answered and responded to Level II Problem/Concern calls (Adverse Reactions, escalations, etc.)
  • Communicated with the clinical areas as appropriate and/or directed to comply with patient's individual needs (scheduled appointments for specialty consultations and referrals as needed)
  • Exemplified phenomenal customer service in all interactions with patients, fellow staff, vendors, etc.
  • Incorporated an optimal approach to daily operations and mainstreamed processes in the interest of saving time and money and providing the best and most accurate care
  • Enhanced and enriched lives of patient base through strategic initiatives, constructive implementation and progressive usage of resources
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Promoted and adhered to strict HIPAA and privacy laws

Medical Assistant

Express Care
Parkville, USA
01.2016 - 01.2018
  • Company Overview: Parkville, MD
  • Establish record of reliability and create a positive rapport with patients, family and staff
  • Focused on empathetic patient focused care
  • Assess all patients including medical history to current condition
  • Prepare patients for physical exams
  • Perform electrocardiograms, venipuncture, wound care and lab testing
  • Cover front desk, registration process, collect copay, answer phones and easing patient concerns
  • Assisted in examination and treatment of patients under the direction of Physician, Nurse in compliance with state practice acts and regulations
  • Answer and respond to Level II Problems/Concerns calls
  • Communicates with the clinical areas as appropriate and/or directed to comply with patient's individual needs, schedule appointments for specialty consultations and referrals as needed
  • Parkville, MD

Home Health Aide

In Good Hands Nursing Services
Hartford County, USA
01.2003 - 01.2016
  • Monitored patient conditions by observing physical and mental state, completing intake and output procedures, and assisting with patient physical exercise process
  • Checked patients' pulse, temperature and respiration.
  • Patient Support: providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assisted patients by providing personal services: such as bathing, dressing, and grooming, medicine intake
  • Encouraged independence through personal self-care- Instructed on use of cane or walker, braces or artificial limbs, special utensils for food consumption, special techniques and equipment for personal hygiene
  • Recognized emergency situations and implemented appropriate procedures.
  • Managed patient transportation and appointment scheduling.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Phlebotomy Extern

St. Joseph Medical Center
Towson, USA
04.2015 - 04.2015
  • Evaluated stability of patient specimens for analysis
  • Collected blood and urine specimens by skin puncture or venipuncture
  • (Completed Over 100 needle sticks)
  • Verified identity of patients for HIPPAA and filing accuracy
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Input medical and insurance information into database for inclusion in patient records.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Educated patients on specimen collection procedures and post-draw care.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Demonstrated excellent customer service skills when interacting with patients or their families.

Education

Medical Assistant Program - Externship

The Community College of Baltimore County
Baltimore, Maryland
01.2015

Howard University (Bison)
01.1992

High School Diploma -

01.1990

Skills

  • Safety monitoring
  • Data management
  • Site management
  • Adverse event reporting
  • Investigator relations
  • Protocol development
  • Patient safety monitoring
  • Clinical staff support
  • HIPAA compliance
  • Improving clinical quality outcomes
  • Unit administration
  • Unit leadership
  • Organizing staff schedules
  • Staff development
  • Patient records administration
  • Computerized charting
  • Managing patient cases
  • Medical database expertise
  • Department supply management
  • Report generation
  • Patient education
  • Staff scheduling
  • Compliance with regulatory guidelines

Objective

To obtain medical clientele through relationships with physicians offices, state and local assistance programs, grassroots organizations,etc.- in order to Provide compassionate and patient-centered care, Improve health outcomes, Help clients navigate daily challenges, and Promote autonomy and quality of life through use of my extensive knowledge and experience.

Certification

  • Certified Clinical Medical Assistant (CCMA), National Health Career Association (NHA), 01/01/15
  • National Certified Medical Assistant (NCMA), Current
  • Certified Phlebotomy Tech (CPT), National Health Career Association (NHA), Current
  • CPR/AED/Basic First Aid Certified, American Heart Association, Current

Timeline

Medical Assistant, Team Lead II

Calvert Medical Group
01.2018 - Current

Medical Assistant

Express Care
01.2016 - 01.2018

Phlebotomy Extern

St. Joseph Medical Center
04.2015 - 04.2015

Home Health Aide

In Good Hands Nursing Services
01.2003 - 01.2016

Medical Assistant Program - Externship

The Community College of Baltimore County

Howard University (Bison)

High School Diploma -

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Nicole S. President