Aurora Peters
Northglenn,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Backup Team Leader
Bank Of America
10.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Operations Manager
Hertz
Queens, NY
09.2019 - 04.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
T-Mobile
09.2016 - 08.2019
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Sprint
06.2014 - 09.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Sprint
08.2012 - 06.2014
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
BBA -
Lehman College of The City University of New York
The Bronx, NY05.2010
Skills
- Key Performance Indicators (KPI)
- Daily Workflow Improvement
- Account Management
- Staff Training
- Sales Expertise
- Collaborative Environments
- Leading Employees
- Work Planning and Prioritization
- Performance Evaluations
- Effective Customer Service
- Revenue Growth
- Coaching and Mentoring
Timeline
Backup Team Leader
Bank Of America
10.2020 - Current
Operations Manager
Hertz
09.2019 - 04.2020
Store Manager
T-Mobile
09.2016 - 08.2019
Store Manager
Sprint
06.2014 - 09.2016
Assistant Store Manager
Sprint
08.2012 - 06.2014
BBA -
Lehman College of The City University of New York
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