Summary
Work History
Education
Skills
Accomplishments
Work Preference
Software
Interests
Quote
Timeline
32

Aurora Roach

Chesterfield,VA

Summary

Passionate about sustainable practices and currently seeking an internship/opportunity to gain hands-on experience in the environmental science field. Enthusiastic and always ready to learn and develop more with experience in anticipating needs and proactively identifying and resolving problems. Skilled in administrative tasks, customer service, and payroll assistance; demonstrating a detail-oriented mindset and strong organizational skills. Recognized for fostering positive workplace culture, showcasing leadership and operational abilities to a high degree of accuracy.

Work History

Lead Administrative Assistant

Topgolf
08.2024 - Current
  • Provide administrative support, filing documents, & maintaining inventory of office supplies.
  • Take Refund requests, Receipt requests, & Application Inquiries.
  • Assist with payroll tasks such as hours verification, tip reconciliation/release, clock in/clock out resolutions, etc.
  • Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
  • Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
  • Managed phone and email correspondence.
  • Assist the management team in projects as directed on a daily basis.

Event Ambassador

Topgolf
11.2022 - Current
  • Enhanced attendee experience by assisting with event setup and teardown procedures.
  • Maintained a professional appearance at all times while representing the organization during events.
  • Recognized for excellent service and positive attitude by event manager.
  • Collaborated with event organizers to ensure a smooth and successful event execution.

Bayhost Shift Lead

Topgolf
06.2022 - Current
  • Excelled in a fast-paced work environment, assisting management and staff guaranteeing the best levels of service.
  • Served as a shift lead, managing and encouraging my staff to ensure smooth service and excellent experiences for guests during each shift.
  • Volunteered and was a part of the Culture Committee in 2024 to promote a positive workplace culture.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Ensured compliance with safety regulations by monitoring guest activities and intervening when necessary.
  • Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.

Front Desk Receptionist

Rockwell Physicians Of Salisbury
03.2024 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Managed various patient calls and texts, and sent cases to the providers on a daily basis.
  • Maintained organized and clean front office area to create professional and welcoming environment.

Waitress

Sand Dollar Beach Kitchen
05.2021 - 09.2022
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

Bachelor of Science - Environmental Science

Southern New Hampshire University
Hooksett, NH
09-2026

Associate of Science - General Studies

Brightpoint Community College
Chester
01-2024

High School Diploma -

Matoaca High School
Chesterfield, VA
06-2019

Skills

  • Detail-oriented mindset
  • Strong organization
  • Punctuality
  • Customer service focus
  • Administrative skills

Accomplishments

Achieved promotions during my time at Topgolf through exhibiting leadership skills and effective communication.

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balance

Software

Microsoft

GIS

Interests

Sustainable Practices

Nature

Animals

Quote

"You'll never do a whole lot unless you're brave enough to try."
Dolly Parton

Timeline

Lead Administrative Assistant

Topgolf
08.2024 - Current

Front Desk Receptionist

Rockwell Physicians Of Salisbury
03.2024 - 09.2024

Event Ambassador

Topgolf
11.2022 - Current

Bayhost Shift Lead

Topgolf
06.2022 - Current

Waitress

Sand Dollar Beach Kitchen
05.2021 - 09.2022

Bachelor of Science - Environmental Science

Southern New Hampshire University

Associate of Science - General Studies

Brightpoint Community College

High School Diploma -

Matoaca High School
Aurora Roach