Aurora Rodas
Aberdeen,MD
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Interpreter
Adastra
02.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
Teacher Helper
Good Shepherd Children Center
09.2019 - 10.2019
- Responded to student needs and questions promptly.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
Problem Solver
Kohls Warehouse Distribution
07.2012 - 12.2016
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
Restaurant Hostess
Guapos Restaurant
02.2011 - 06.2012
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
School-Age Child Care Certificate
Harford Community College
Bel Air, MD04.2021
High School Diploma -
Woodson High School
Fairfax, VA06.2017
Skills
- Encouraging Participation and Inclusivity
- Caring and Empathetic Demeanor
- Supervising Student Activities
- Flexible Work Schedule
- Effective Working Relationships
- Understanding Customer Needs
- Spanish and English Interpreting
- Customer Service and Assistance
Certification
- Licensed MHIC
Languages
Spanish
English
Full Professional
Timeline
Interpreter
Adastra
02.2023 - Current
Teacher Helper
Good Shepherd Children Center
09.2019 - 10.2019
Problem Solver
Kohls Warehouse Distribution
07.2012 - 12.2016
Restaurant Hostess
Guapos Restaurant
02.2011 - 06.2012
School-Age Child Care Certificate
Harford Community College
High School Diploma -
Woodson High School
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