Aurora Rosales
San Jose,CA
Summary
Driven and versatile associate with a background in community college studies, hands-on experience in hospitality as a server, and current success as an Assistant Property Manager in affordable housing. Skilled in managing diverse responsibilities, from delivering excellent customer service in fast-paced environments to overseeing daily property operations, resident relations, and administrative tasks. Recognized for strong problem-solving, communication, and organizational abilities. Eager to continue learning, taking on new challenges, and contributing to a team-oriented environment with professionalism and dedication.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Eden Housing Inc
San Jose, CA
10.2023 - Current
- Company Overview: Hillview Glen Apartments
- Managed resident relations by responding to inquiries about policies, maintenance, annual recertification's, inspections, and rent collection through phone, email, and in-person communication.
- Maintained resident files and updated property management software (e.g., Yardi, RightSource, RentCafe) to ensure accurate and up-to-date records.
- Ensure compliance with Tax Credit LIHTC guidelines and conduct file audits.
- Coordinated with contractors/vendors for repairs, property upkeep, capital projects, pest control services, etc.
- Planned and led resident events, quarterly meetings, and weekly staff meetings to ensure clear communication of property activities and projects.
Server/Main Bartender
Bills Cafe
07.2022 - 07.2023
- Company Overview: Kooser Rd Location
- Provided fast, friendly, and attentive service to all patrons by acknowledging requests, processing orders via POS system, and coordinating closely with the kitchen staff.
- Trained and supported new servers and bar staff on menu knowledge, opening procedures, service standards, and team efficiency.
- Assisted management with daily operational support, including coordinating staff breaks and addressing guest concerns promptly.
Banquet Server
Brinker International
06.2020 - 07.2022
- Company Overview: Maggiano's Little Italy
- Collaborated with banquet captains, chefs, and fellow servers to ensure seamless execution of multi-course plated dinners and buffet-style events.
- Balanced multiple responsibilities in high-volume environments while maintaining attention to detail and accuracy.
- Identified and resolved guest concerns quickly and effectively, applying sound judgement under pressure to maintain service standards and client satisfaction- strengthening skills in conflict resolution and issue management.
Education
Associate of Arts - Communications
De Anza College
09.2025
High School Diploma -
Pioneer High School
San Jose, CA06-2020
Skills
- Administrative & Organizational
- Customer Service & Teamwork
- Technical & Software
- Compliance & Coordinating
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Assistant Property Manager
Eden Housing Inc
10.2023 - Current
Server/Main Bartender
Bills Cafe
07.2022 - 07.2023
Banquet Server
Brinker International
06.2020 - 07.2022
Associate of Arts - Communications
De Anza College
High School Diploma -
Pioneer High School
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