Aurora Salinas
Brownsville
Summary
Detail-oriented Visa Clerk with over 20 years of experience in office management and customer service. Proven ability to enhance team collaboration and streamline operations, ensuring effective communication and professionalism in all interactions.
Overview
23
23
years of professional experience
Work History
Visa Clerk
US Consulate General Matamoros
Matamoros
06.1996 - 04.2019
- Maintained inventory of office supplies and placed orders as needed.
- Collaborated with team members to improve office efficiency and communication.
- Handled customer inquiries and provided information regarding services offered.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Trained staff members to perform work activities and use computer applications.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Education
Associate of Applied Science - Business Data Processing
Texas Southmost College
Brownsville, TX05-1987
Skills
- Office management
- Data entry
- Customer service
- Document scanning
- Inventory control
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Training and development
- Mail handling
- Administrative tasks
- Confidentiality
- Telephone etiquette
- Document management
- Database management
- Database entry
- Cash management
- Administrative support
- Operations support
- Scanning and copying
- Professionalism
- Reliability
- Serve customer needs
- Database administration
- Active listening
- Teamwork
Languages
English
Professional
Spanish
Full Professional
Accomplishments
The National Dean's List 1985-1986
Timeline
Visa Clerk
US Consulate General Matamoros
06.1996 - 04.2019
Associate of Applied Science - Business Data Processing
Texas Southmost College