Aurora Silva
Houston,Texas
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team LeadMedical Office Administrative Assistant
North Houston Respiratory Consultants, P.A.
Humble, TX
07.2012 - Current
- I started as a front desk coordinator and receptionist in 2012.
- Promoted to Collections in 2013, I recouped on lost claims and excelled in the position.
- Promoted to Team Lead / Admin Assistant in 2014.
- Coordinated schedules and assignments for effective team workflow and coverage.
- Monitored compliance with safety standards and regulatory requirements in the clinic.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored billing and collections, prepping reports for accountants and physicians, covered for front desk, check out and triaging of patients
- Credentialing and re-credentialing
- Reconciliation of daily payments and closes
- AR and AP
- Training employees or EHR (Eclinical Works)
- Processed payroll, purchasing
- Insurance Verification, referrals, authorizations, appeals, letters, processing fmla paperwork for patients
- Reviewing of insurance investigation for biologic's benefits
- Billing of office visits and procedures and testing using appropriate modifiers, working appeals on denials and resubmittals of claims with clearing house
- Training of new staff
- Working in collaboration with accounting firm, collections firm and any insurance company for requests
- Medical Records processing
- Setting up meetings, and processing and collecting all ebo reporting
- Problem solve any clinic issues, IT problems, connectivity issues etc.
- Bank deposits and online desk deposits daily or weekly
- Processing any applications or other duties as assigned
- Handling staff and physician calendar
- Processing medication requests, refills, sending orders for labs and diagnostic testing
- Translation for patients
Medical Assistant, Team Lead
Orlando Rivera, DPM
Houston , Texas
02.2004 - 07.2012
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate medical records using electronic health record systems.
- Managed patient scheduling and coordinated appointments effectively.
- Educated patients on medication usage and treatment plans clearly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Front desk, posting payments, fitting for orthotics and casting for them. Doing fluoroscopy services and prepping for in office procedures and autoclaving.
- Ordering supplies, scheduling procedures and surgeries. Insurance verification, authorizations. Collecting copays and deductibles
- Training new employees
- Back Office, rooming patients, triaging, taking vitals and prepping charts. Ordering testing and processing or obtaining referrals and auths
Education
Medical Assisting -
National Institute of Technology
Houston, TX08.2004
GED -
North Harris College
Houston, TX01.1995
Skills
- Team management
- Regulatory compliance
- Insurance verification
- Employee training
- Cash handling
- Analytical thinking
- Problem-solving
- Meeting facilitation
- Teamwork and collaboration
- Task delegation
- Deadline management
- Workflow management
- Account management
- Documentation and reporting
- Coaching
- Technical support
Certification
- Medical Assisting
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team LeadMedical Office Administrative Assistant
North Houston Respiratory Consultants, P.A.
07.2012 - Current
Medical Assistant, Team Lead
Orlando Rivera, DPM
02.2004 - 07.2012
Medical Assisting -
National Institute of Technology
GED -
North Harris College
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