Aurora Smith
Portfolio Manager
Rancho Cordova,CA
Summary
Experienced Portfolio Manager with experience overseeing a large property management staff, operations, resident relations, recruitment, and staffing. Skilled in managing diverse portfolios and delivering strong investment returns while maintaining client satisfaction.
Overview
6
6
years of professional experience
Work History
Community Manager
BLVD Residential
09.2022 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Collect rent, post, and make bank deposits in a timely manner
- Complete market surveys monthly of neighboring apartment communities to ensure competitiveness with rent and move in specials
- Coordinate with vendors and maintenance staff to ensure apartments are ready by move in date
- Communicated effectively with owners, residents, and on-site associates.
- Hold weekly meetings with office staff and maintenance to provide updates on move ins and property needs
- Manage office staff and maintenance technicians
- Meet with the Maintenance Supervisor and Vendors as needed to schedule necessary repairs
- Process Financial Move outs on time
- Review and approve rental applications for prospective residents
- Review resident files when preparing a notice or a warning to ensure all necessary steps have been taken prior to serving it as well as notices to vacate
- Schedule vendors to complete unit turns
- Send daily / weekly report to client regarding daily occupancy and traffic
- Serve Three-day Notice to Pay Rent or Quits as needed for delinquent residents and prepare evictions for attorneys when required.
- Walk the apartment community daily to ensure cleanliness, curb appeal, and landscape presentation.
Associate Portfolio Manager
DJA Properties
01.2021 - 08.2022
- Approved timesheets and PTO requests for Community Managers
- Attended weekly Portfolio Meetings
- Completed month-end and year-end reports
- Created budgets and strategic business plans for daily operations
- Developed annual business plan for properties
- Held weekly meetings with Community Managers asked how properties were doing, answered questions, provided updates on Eviction process, Sacramento Emergency Rental Assistance (SERA2), Market Surveys, Rental Increases, and trainings
- Managed 560+ units and 6 Community Managers
- Managed all business according to DJA's policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws
- Prepared and delivered performance reviews
- Supervised 5+ Community Managers
- Trained Community Managers, Assistant Managers, and Leasing Agents on day-to-day operations for the leasing office.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Community Manager
DJA Properties
07.2019 - 08.2022
- Collected rent, post, and make bank deposits in a timely manner
- Completed market surveys monthly of neighboring apartment communities to ensure competitiveness with rent and move in specials
- Completed move out inspections to ensure appropriate charges are added prior to deposit refund
- Coordinated with vendors and maintenance staff to ensure apartments are ready by move in date
- Greeted, toured, processed all communications with prospective residents as well as the apartment community
- Held weekly meetings with office staff and maintenance to provide updates on move ins and property needs
- Met with the Maintenance Supervisor and Vendors as needed to schedule necessary repairs
- Placed orders with HD Supply as needed for supplies needed for unit turns and for stock.
- Reviewed and approved rental applications for prospective residents
- Reviewed lease files to ensure leases are accurate and up to date
- Reviewed resident files when preparing notices or warnings to ensure all necessary steps have been taken prior to serving it as well as notices to vacate
- Served 3-day Notices as needed for delinquent residents and prepared evictions for attorneys when required
- Walked the apartment community daily to ensure cleanliness, curb appeal, and landscape presentation.
Education
Real Estate School
Kaplan School of Real Estate Education
Sacramento, CA06.2024
Master of Science - Business Administration
University of Phoenix
Sacramento, CA09.2013
Skills
- Annual Performance Reviews
- Financial Budgeting
- Marketing/Branding
- Portfolio and Project Management
- Proficient in Appfolio, Entrata, ResMan
- Property Management
Timeline
Community Manager
BLVD Residential
09.2022 - Current
Associate Portfolio Manager
DJA Properties
01.2021 - 08.2022
Community Manager
DJA Properties
07.2019 - 08.2022
Real Estate School
Kaplan School of Real Estate Education
Master of Science - Business Administration
University of Phoenix