Aurora Ulbrich
Charleston,WV
Summary
Accomplished professional devoted to students' needs. Focused on helping students manage and overcome personal, social, and behavioral problems negatively impacting wellbeing or academic success. Goes above and beyond every year to enhance student experiences and help each reach full potential.
Overview
12
12
years of professional experience
Work History
Economic Social Worker
WV DHHR
Charleston, WV
01.2023 - Current
- Taking calls from clients and public requesting information on DHHR economic service programs. Explain economic service policies, rules and regulations to clients to assist with applications ensure clients understand their obligations and rights as a recipient of benefits. Determines client eligibility for economic assistance using eligibility manuals and guidelines. Complete change forms and submit them to supervisor within established time frames. Compile data based on daily contacts to submit to supervisor to complete monthly reporting requirements. Take applications for Medicaid over the phone and update database. Determine eligibility for and manage a caseload for a variety of economic assistance programs. Responsible for conducting personal interviews with clients, evaluating and verifying personal, financial and social information, determining eligibility for services, maintaining a client caseload and referring clients to other social service and community service agencies when appropriate. Interviews clients to gain overview of client financial resources and social circumstances pertinent to eligibility for services; performs in-depth interview to establish eligibility for specific programs and benefits, such as the West Virginia Supplemental Nutrition Assistance Program (SNAP) and medical services.
Admissions Advisor
West Virginia Junior College
Charleston, WV
12.2021 - 08.2022
- Using CRM programs to manage inquiries from potential students. Working with agencies and communities to recruit new students.. Scheduling in-person and virtual interviews. Presenting information about school and programs offered to determine eligibilty. Assisting student through admissions and financial aid process to ensure a successful start for classes. Extensive use of Microsoft Office and Google Gmail/Calendar.
Assistant General Manager
Books-A-Million
Charleston, WV
04.2013 - 07.2020
- Providing excellent customer service to store guests through kindness and knowledge of products. Supervising employees and delegating tasks according to individual skill sets. Recruiting/Training/Coaching employees to increase productivity and efficiency. Managing salary/budget reports to create schedules for all employees.. Ensuring accurate inventory. Ordering supplies while staying within supply budget. Monitoring KPI to determine company's success.
Education
Bachelor of Arts - History
West Virginia State Univeristy
Institute, WVSkills
- Higher education expertise
- Goal-oriented mindset
- Student recruiting
- Financial aid
- Enrollment management
- Policy interpretation
- Student counseling
- Career and educational counseling
- Admissions
- Marketing and promotion
Timeline
Economic Social Worker
WV DHHR
01.2023 - Current
Admissions Advisor
West Virginia Junior College
12.2021 - 08.2022
Assistant General Manager
Books-A-Million
04.2013 - 07.2020
Bachelor of Arts - History
West Virginia State Univeristy
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