Aurora Vasily
Merrimac,MA
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Recognized for enhancing pharmacy workflow and improving customer satisfaction through exceptional service and effective problem-solving skills. Committed to regulatory compliance and maintaining high standards of accuracy in all pharmacy operations. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Newburyport, MA
09.2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized stock within pharmacy area.
- Processed prescriptions using pharmacy management software efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Ensured compliance with safety regulations and pharmaceutical standards.
- Educated patients on medication usage and potential side effects effectively.
- Collaborated with healthcare professionals to support patient care initiatives.
- Conducted regular cleaning and maintenance of work area to ensure safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Grocery Clerk
Market Basket Grocery Store
Seabrook, NH
02.2020 - 09.2024
- Assisted customers with product inquiries and selections.
- Operated point-of-sale systems for efficient transactions.
- Stocked shelves and ensured product displays were organized.
- Monitored inventory levels to prevent stockouts or overstocking.
- Maintained cleanliness and organization of work areas and aisles.
- Collaborated with team members to fulfill customer orders promptly.
- Resolved customer complaints with professionalism and empathy.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Operated cash register to accurately process and record customer payments.
- Streamlined checkout process, reducing wait times and improving customer feedback.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
- Assisted customers in locating products, enhancing shopping experience.
- Enhanced store security by monitoring for shoplifting and implementing preventative measures.
- Provided product recommendations and advice, increasing sales of promoted items.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Improved customer satisfaction with prompt and accurate checkout service.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Culinary Student
Whittier High School
Haverhill, MA
09.2019 - 05.2022
- Developed culinary skills through hands-on preparation of diverse dishes in accordance with food safety standards.
- Assisted in recipe development, ensuring consistency and quality across menu offerings.
- Collaborated with kitchen staff to streamline food production processes and reduce waste.
- Conducted inventory management, tracking supplies to maintain optimal stock levels for operations.
- Mentored junior students on culinary techniques and kitchen best practices, fostering a collaborative learning environment.
- Led team projects focused on menu planning and execution, enhancing overall dining experience for patrons.
- Evaluated and implemented improvements in kitchen workflows, increasing efficiency during peak service times.
- Participated in catering events, showcasing culinary expertise while working under tight deadlines and high-pressure situations.
- Developed a strong understanding of food safety procedures, resulting in consistently maintaining a clean and sanitary work environment.
- Refined plating techniques to enhance visual appeal, improving overall dining experience for guests during school-hosted events.
- Enhanced culinary skills by participating in various hands-on cooking courses and workshops.
- Developed leadership abilities through organizing and leading cooking workshops for fellow students interested in specific areas of culinary arts.
- Supported catering efforts for campus events such as fundraisers, meetings, or receptions by assisting in menu planning, prep work, cooking, serving, setup, or teardown responsibilities when required.
- Mastered essential kitchen equipment operation, ensuring safe and proper usage for optimal results.
- Strengthened time management skills by completing assigned tasks within tight deadlines during high-pressure situations.
- Demonstrated excellent problem-solving skills during unexpected situations in the kitchen, adapting recipes or techniques as needed.
- Gained valuable exposure to restaurant operations by participating in a culinary internship, shadowing experienced chefs and observing successful service execution.
- Cultivated creativity through developing innovative recipes using unique flavor combinations and presentation styles.
- Achieved notable progress in wine pairing knowledge after attending multiple tastings led by sommeliers or other industry experts.
- Improved team collaboration by effectively communicating with fellow students during group projects and assignments.
- Raised awareness of sustainable food practices within the school community by organizing educational presentations on local sourcing and waste reduction initiatives.
- Gained proficiency in knife skills through extensive practice, leading to precise cuts and efficient preparation times.
- Built professional relationships by networking with industry professionals at culinary events and conferences.
- Assisted instructors in the preparation and execution of cooking demonstrations, showcasing culinary expertise to peers.
- Expanded cultural understanding by volunteering at international food festivals, broadening culinary horizons through exposure to global flavors.
- Increased knowledge of diverse cuisines by researching and experimenting with various ingredients and cooking techniques.
- Contributed to course improvement suggestions based on personal experiences or observations within classes throughout the program.
- Advanced pastry making abilities through specialized coursework, enabling the creation of intricate desserts for special occasions.
- Cleaned kitchen counters, refrigerators, and freezers.
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
- Checked expiration dates, rotated food, and removed any items that were no longer usable.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Measured and mixed ingredients according to precise recipes for best results.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Adjusted recipes based on ingredient availability or customer request.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Managed opening and closing shift kitchen tasks.
- Planned menus for different events, seasons and customer requests.
- Suggested actionable improvements to streamline training procedures.
- Trained and supervised cooking staff to expertly meet daily needs.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
Hospitality Student
Whittier Tech High School
Haverhill, MA
09.2019 - 05.2022
- Managed daily operations to ensure seamless guest experiences and satisfaction.
- Implemented efficiency improvements in front-of-house processes, enhancing service speed.
- Resolved guest complaints promptly, maintaining high customer satisfaction ratings.
- Coordinated logistics for events, ensuring timely execution of services and setup.
- Oversaw inventory management to minimize waste and optimize resource allocation.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Developed system for managing reservations more effectively, optimizing occupancy rates.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Education
High School Diploma -
Whittier Regional Vocational High School
Haverhill, MA05-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Medication dispensing
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Pharmaceutical calculations
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Advanced math skills
- Manual and automated medication dispensing
- Medication storage procedures
- Regulatory compliance
- Order verification
- Updating medication histories
- Dosage form preparation
- Drug storage procedures
- FDA drug safety guidelines
- FDA and HIPAA compliance
- Quality assurance and control
- Billing support
- Supporting pharmacy operations
- Troubleshooting malfunctioning equipment
- Insurance reconciliation
- FDA compliance
- Resolving customer issues
- Ordering and stocking medications
- Point of sale systems proficiency
- Data entry
- Attention to detail
- Customer service
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Team coordination
- Cash register operations
- Inventory tracking
- Insurance processing
- Certified pharmacy technician (cpht)
- Creative thinking
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Employee training
- Payment processing
- Prescription refill fulfillment
- Equipment cleaning and maintenance
- Medical insurance claims processing
- Insurance claim processing software
- Medication documentation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Cleaning and sanitizing
- First aid training
- Food preparation
- CPR trained
- Knife skills
- Cooking methods
- Food presentation
- Allergen awareness
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Occupational Safety and Health Administration 10 training card
- SafeServe
- Culinary Arts Trade
Timeline
Pharmacy Technician
CVS Pharmacy
09.2024 - Current
Grocery Clerk
Market Basket Grocery Store
02.2020 - 09.2024
Culinary Student
Whittier High School
09.2019 - 05.2022
Hospitality Student
Whittier Tech High School
09.2019 - 05.2022
High School Diploma -
Whittier Regional Vocational High School